Senior Program Manager, Supply Chain Operations - Sort Center Network (Seattle, WA) Hybrid

Nordstrom•Seattle, WA

9d•Hybrid

About The Position

Nordstrom has an opportunity available for a highly motivated, customer obsessed, and results-oriented Senior Program Manager to be a part of the transformational Nordstrom Supply Chain Program Management team, which drives the program management that helps cross-functional teams unlock capabilities and deliver value across Supply Chain and JWN. Nordstrom's sort center network is a key part of our Supply Chain operations. Operated in partnership with third-party logistics (3PL) providers, the network supports the flow of inventory to Nordstrom and Nordstrom Rack stores. In this role, you will drive operational excellence across the network, own program governance and performance, and help shape how the network evolves. This role is focused on: Capability Roadmap Execution: Leading delivery of the sort center capability roadmap, driving current-state programs from planning through launch and ensuring new capabilities are adopted and sustained across the network. Drive continuous improvement and best practice adoption across the sort center network. Next-State Launch Readiness: Partnering with leadership to prepare for the network's next phase, including readiness planning, launch execution, and stabilization to steady state External Vendor Management: Supporting on-site roles with day-to-day and strategic relationships with 3PL partners, including performance management, SLA and KPI accountability, business reviews, and scope alignment Cross-Functional Leadership: Orchestrating delivery across DC Operations, Transportation, Inventory, Stores, Finance, Sourcing, and Technology in support of key priorities of Nordstrom and Nordstrom Rack Strategic Alignment: Translating Supply Chain Operations (SCO) goals into clear, prioritized execution plans for the sort center network This role is multifaceted, demanding the ability to shift seamlessly from strategic planning to tactical execution. You'll build program roadmaps that translate goals into clear, prioritized plans, then lead the execution that delivers them, from launch readiness and go/no-go decisions to operational escalations. Collaboration is at the heart of this position, requiring effective partnership across levels and teams to bring Nordstrom closer to the customer. Exceptional stakeholder management skills and a proven ability to deliver results across multiple VP-led organizations and external partners are essential for success in this role.

Requirements

Bachelor's degree in Supply Chain, Business, or a related discipline, or equivalent work experience in supply chain operations, transportation, logistics, or retail operations
8+ years of experience in one of the following: program management / supply chain operations / transportation / 3PL or logistics management / retail
Proven experience managing external vendors or 3PL partners, including SLA and KPI management, business reviews, and contract or scope negotiations
Demonstrated ability to build and communicate strategy, including business cases, financial models, and multi-year roadmaps that earn senior leadership buy-in
Experience launching or scaling new sites, facilities, or network capabilities from concept to steady state
Strong financial acumen, including experience managing budgets, invoicing, cost drivers, and vendor spend
Experience working directly with data science, analytics, and technology teams
Excellent communication, negotiation, and interpersonal skills, with the ability to interact with and influence leaders at all levels, internally and externally
Proven ability to excel and lead by example in a fast paced and continuously evolving environment

Nice To Haves

PMP, Agile, or Lean Six Sigma certification preferred, or equivalent demonstrated experience in program governance and success measures in operations or logistics

Responsibilities

Translate the sort center network strategy and tech capabilities into actionable program roadmaps and deliver against them, providing data inputs and site-level insights that inform leadership decisions.
Lead new capability and site launches from readiness through cutover and hypercare, bring data-informed recommendations to go/no-go decisions, and drive adoption through repeatable playbooks.
Track and report network KPIs across cost, service, capacity, inventory accuracy, and cycle time. Partner with analytics and on-site teams to turn data into clear insights that support business reviews, SLA attainment, and performance decisions.
Partner with on-site Nordstrom and 3PL teams to support stabilization, continuous improvement, and ongoing site enhancements, providing cross-functional coordination for escalations as needed.
Deliver audience-tiered updates, from detailed working-team communication to concise leadership summaries on progress, risks, and performance.