Senior Program Manager, Supply Chain Operations - Sort Center Network (Seattle, WA) Hybrid

Nordstrom•Seattle, WA

1d•$110,500 - $183,000•Hybrid

About The Position

Nordstrom is seeking a highly motivated, customer-obsessed, and results-oriented Senior Program Manager to join the transformational Nordstrom Supply Chain Program Management team. This role drives program management that helps cross-functional teams unlock capabilities and deliver value across Supply Chain and JWN. The sort center network is a key part of Nordstrom's Supply Chain operations, supporting inventory flow to Nordstrom and Nordstrom Rack stores through partnerships with third-party logistics (3PL) providers. In this role, you will drive operational excellence across the network, own program governance and performance, and help shape the network's evolution. The position demands the ability to shift seamlessly between strategic planning and tactical execution, build program roadmaps, lead execution from launch readiness to operational escalations, and collaborate effectively across levels and teams. Exceptional stakeholder management skills and a proven ability to deliver results across multiple VP-led organizations and external partners are essential.

Requirements

Bachelor's degree in Supply Chain, Business, or a related discipline, or equivalent work experience in supply chain operations, transportation, logistics, or retail operations.
8+ years of experience in one of the following: program management / supply chain operations / transportation / 3PL or logistics management / retail.
Proven experience managing external vendors or 3PL partners, including SLA and KPI management, business reviews, and contract or scope negotiations.
Demonstrated ability to build and communicate strategy, including business cases, financial models, and multi-year roadmaps that earn senior leadership buy-in.
Experience launching or scaling new sites, facilities, or network capabilities from concept to steady state.
Strong financial acumen, including experience managing budgets, invoicing, cost drivers, and vendor spend.
Experience working directly with data science, analytics, and technology teams.
Excellent communication, negotiation, and interpersonal skills, with the ability to interact with and influence leaders at all levels, internally and externally.
Proven ability to excel and lead by example in a fast paced and continuously evolving environment.

Nice To Haves

PMP, Agile, or Lean Six Sigma certification preferred, or equivalent demonstrated experience in program governance and success measures in operations or logistics.

Responsibilities

Leading delivery of the sort center capability roadmap, driving current-state programs from planning through launch and ensuring new capabilities are adopted and sustained across the network.
Driving continuous improvement and best practice adoption across the sort center network.
Partnering with leadership to prepare for the network's next phase, including readiness planning, launch execution, and stabilization to steady state.
Supporting on-site roles with day-to-day and strategic relationships with 3PL partners, including performance management, SLA and KPI accountability, business reviews, and scope alignment.
Orchestrating delivery across DC Operations, Transportation, Inventory, Stores, Finance, Sourcing, and Technology in support of key priorities of Nordstrom and Nordstrom Rack.
Translating Supply Chain Operations (SCO) goals into clear, prioritized execution plans for the sort center network.
Translating the sort center network strategy and tech capabilities into actionable program roadmaps and deliver against them, providing data inputs and site-level insights that inform leadership decisions.
Leading new capability and site launches from readiness through cutover and hypercare, bring data-informed recommendations to go/no-go decisions, and drive adoption through repeatable playbooks.
Tracking and reporting network KPIs across cost, service, capacity, inventory accuracy, and cycle time. Partnering with analytics and on-site teams to turn data into clear insights that support business reviews, SLA attainment, and performance decisions.
Partnering with on-site Nordstrom and 3PL teams to support stabilization, continuous improvement, and ongoing site enhancements, providing cross-functional coordination for escalations as needed.
Delivering audience-tiered updates, from detailed working-team communication to concise leadership summaries on progress, risks, and performance.