Senior Program Manager, SDR Onboarding

Rippling•San Francisco, CA

23h•$108,000 - $180,000•Onsite

About The Position

We’re looking for a Sr. Program Manager, SDR Onboarding to own the strategy, execution, and continuous improvement of our global SDR Onboarding Program. In this position, you will design and scale onboarding experiences that equip our customer-facing teams with the knowledge, skills, and resources they need to ramp up quickly and drive revenue impact. You will work closely with SDR leadership and the broader Enablement team to deliver a world-class onboarding experience that accelerates time to productivity and establishes the foundation for long-term success. This is an opportunity to build at scale, own meaningful business outcomes, and help shape the future of how Rippling grows and develops our revenue teams. A key part of this role is also to manage and evolve our Internal Mobility program, "SDR to CRO," which is designed to provide a clear path for career growth within the Revenue org.

Requirements

At least 5 years of relevant experience in Enablement, Program Management, and / or Sales Development.
Ability to thrive in very fast-paced environments, effectively managing shifting priorities and handling multiple tasks without becoming easily overwhelmed
Has personally built or deployed AI-enabled enablement tools (practice simulators, certification agents, content-generation skills), not just used off-the-shelf AI features.
Proven success designing and managing Sales onboarding programs that drive measurable results.
Exceptional program management skills with experience owning complex, cross-functional initiatives.
Strong facilitation and communication skills, with the ability to engage senior leaders and large audiences.
Ability to analyze data to inform program decisions and optimize outcomes.
Passion for building and scaling programs from the ground up.
Exceptional communication, presentation, and organizational skills
Self-starter with a bias towards action
Strong operational excellence skills – understands how to organize chaos, streamline processes, create workflows to support more efficient working processes.
Familiarity with proven Sales Methodologies like BANT, Command of the Message, MEDDPICC, and more

Responsibilities

Partner closely with SDR Leadership, Sales Enablement, and other cross-functional teams to align onboarding programs with go-to-market strategies and business goals.
Drive effective change management and communication strategies to ensure onboarding programs are understood, adopted, and supported across the organization.
Serve as the key point of contact for onboarding feedback and continuous improvement from SDR and partner teams.
Deliver engaging, high-impact onboarding sessions, both virtually and in-person, ensuring new hires understand Rippling’s sales process, product offerings, and core competencies.
Coach and support subject matter experts and guest speakers to ensure high-quality program delivery.
Set up and facilitate live training sessions to support SDRs and Internal Mobility candidates.
Manage multiple onboarding cohorts and related workstreams simultaneously, ensuring all tasks, deadlines, and deliverables are met.
Align stakeholders and resources to execute onboarding programs efficiently, from pre-work to post-program follow-up.
Manage the SDR to CRO internal mobility program, ensuring a smooth process for all candidates.
Own the full lifecycle of SDR onboarding programs, from initial design and pilot phases through global scale and iteration.
Develop and manage onboarding schedules, learning paths, certifications, and success criteria.
Ensure programs remain current by incorporating product updates, process changes, and evolving role requirements.
Manage the SDR to CRO program, including tracking candidate progress and setting up necessary training sessions.
Apply best practices in adult learning, sales enablement, and onboarding methodologies to deliver an industry-leading, AI-native ramp experience.
Tailor onboarding content and experiences to meet the unique needs of different SDR segments (Inbound, Outbound, Channel, and Product).
Serve as a subject matter expert in onboarding strategy within the broader Revenue Enablement team.
Define and track KPIs to measure onboarding effectiveness, time to productivity, and overall ramp success.
Analyze feedback, performance data, and business outcomes to make informed recommendations and program adjustments.
Report onboarding insights to SDR Leadership and cross-functional partners to drive ongoing optimization.
Track program success for the SDR to CRO program to ensure future candidates have the skills to ramp quickly.
Build and maintain high-quality, polished onboarding materials, including presentations, guides, certifications, and LMS modules.
Curate and organize resources to ensure new hires have easy access to the tools and knowledge they need.
Continuously update content to reflect product, process, and strategy changes, ensuring accuracy and relevance.
Create training content and update Confluence articles to support both the SDR Onboarding and SDR to CRO programs.