Senior Program Manager, Sales Operations

ADP•Florham Park, NJ

13h•Hybrid

About The Position

ADP Worldwide Commercial Operations is seeking a strategic, results-oriented Senior Program Manager, Sales Operations to lead large-scale initiatives supporting strategic business priorities. The role bridges strategy and execution, working across teams, functions, and stakeholder groups to ensure initiatives are effectively planned, governed, executed, and delivered. The Senior Program Manager partners with business leaders to translate organizational priorities into executable plans, establishes governance and stakeholder alignment, and guides complex cross-functional initiatives through ambiguity and competing priorities. The role also improves business processes and operating models, supports organizational readiness and adoption, uses data to inform decisions, and promotes consistent program delivery practices. The position mentors Program Managers and project teams and serves as a trusted advisor and execution partner to business leaders.

Requirements

8–10+ years of experience in Sales Operations, Business Operations, Program Management, Strategy Execution, Consulting, or related disciplines.
4–6+ years leading complex cross-functional initiatives.
Experience managing enterprise-scale programs and competing priorities.
Advanced program and project management expertise.
Executive presentation and communication skills.
Stakeholder management and influence capabilities.
Experience with risk, issue, governance, and reporting.
Experience with Smartsheet, Microsoft Project, Mural, or similar tools.

Nice To Haves

PMP, PgMP, Agile, Lean Six Sigma, or equivalent certifications.
Experience supporting Sales Operations or Commercial Operations.
Experience leading large, complex initiatives.

Responsibilities

Lead strategic, cross-functional initiatives that support Worldwide Commercial Operations priorities and drive measurable business outcomes.
Partner with business leaders to translate organizational priorities into workstreams, governance structures, and delivery plans.
Align stakeholders to execute initiatives spanning multiple functions, business units, and shared service organizations.
Establish clarity, ownership, and direction when priorities, requirements, or operating models are evolving or undefined.
Facilitate governance forums, sponsor meetings, and leadership reviews to support decisions, accountability, and transparency.
Develop executive communications, presentations, dashboards, and status reporting about progress, risks, and outcomes.
Identify opportunities to improve business processes, operating models, governance frameworks, and organizational effectiveness.
Assess current-state processes, define future-state solutions, and support implementation of sustainable improvements.
Monitor multiple initiatives to identify dependencies, resource constraints, competing priorities, and execution risks.
Recommend prioritization, sequencing, and implementation approaches to support strategic objectives.
Identify risks, barriers, and organizational impacts, and drive mitigation and resolution strategies.
Build partnerships across Sales, Service, Finance, Marketing, Product, Technology, and other stakeholder groups.
Influence decisions and achieve results in a matrixed environment through business acumen and stakeholder management.
Support organizational readiness, communication, and adoption activities for transformation and process improvement initiatives.
Use data, performance insights, and business metrics to identify opportunities, measure outcomes, and inform recommendations.
Promote consistency in planning, governance, execution, and continuous improvement practices across initiatives.
Mentor and support Program Managers and project teams by sharing best practices and strengthening program delivery capabilities.