Senior Program Manager, People Operations

Thrive Market • Los Angeles, CA

15h • Hybrid

About The Position

We’re looking for a Senior Program Manager to lead the end-to-end execution of Thrive Market’s core People programs across both HQ and Fulfillment Center populations. This role serves as the central point of ownership for critical, recurring initiatives - ensuring programs are delivered on time, with consistency, and at a high standard across the business.
Operating at the intersection of strategy and execution, you will translate People priorities into structured, scalable and sustainable programs that drive impact across performance management, engagement, and workforce processes. You’ll partner closely with your People Ops team and business leaders to align on priorities, bring clarity to complex workflows, and ensure seamless delivery across diverse teams and environments.
This is a high-ownership, high-visibility role for someone who thrives in ambiguity, builds structure where it’s needed, and operates with strong operational and technical rigor. Success in this role looks like programs that run predictably and effectively, stakeholders who trust the process, and leadership freed up to focus on forward-looking strategy while execution runs without friction or escalation.

Requirements

• 6+ years of experience in HR program management, People Operations, or a closely related function
• Proven track record owning cyclical HR programs end-to-end, including performance, compensation, or benefits cycles
• Strong project management discipline with the ability to manage multiple programs simultaneously without losing execution quality
• Experience supporting both corporate and hourly or operations-based employee populations
• Comfortable working with HRIS and people systems, including Workday; familiarity with LMS platforms a plus
• Excellent stakeholder communication skills, with the ability to influence without authority across levels and functions
• Prior experience in eCommerce, retail, or high-volume workforce environments
• Background in change management and large-scale program rollouts
• Familiarity with benefits administration and vendor or broker management
• Experience building or scaling L&D infrastructure in a fast-paced environment

Responsibilities

• Own the full annual performance cycle, including system configuration, calibration facilitation, ratings workflows, and manager communications
• Run mid-year check-in processes and maintain the infrastructure for continuous feedback
• Develop and deliver manager training to support consistent, quality execution across the business
• Lead annual merit and equity planning execution, coordinating across Finance, HRBPs, and People systems
• Manage off-cycle compensation workflows and build manager enablement materials that reinforce compensation philosophy (set by the Director)
• Own benefit open enrollment end-to-end, including vendor coordination, broker management, and employee communications.
• Manage ongoing plan governance, escalations, and compliance requirements
• Own the L&D curriculum, including mandatory and compliance training, manager development programs, and LMS administration
• Prioritize and sequence the learning roadmap in alignment with business needs and HR partnership alignment.
• Lead change management, communications planning, and project execution for HR initiatives spanning HQ and FC Thrivers.
• Partner closely with the FC People Ops Director as a core internal stakeholder and execution peer.
• Build documentation, playbooks, and program calendars that create repeatability and reduce reliance on tribal knowledge.
• Collaborate with People Ops, Analyst on People Ops OKR tracking and reporting, ensuring consistent visibility into program status, risks, and outcomes across stakeholders.

Benefits

• Comprehensive health benefits (medical, dental, vision, life and disability)
• Competitive salary (DOE) + equity
• 401k plan
• 9 Observed Holidays
• Flexible Paid Time Off
• Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences
• Ability to work in our beautiful office in Playa Vista
• Free Thrive Market membership with exclusive employee discount
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed