Senior Program Manager, Partner Services Success Americas

Zscaler•New York, NY

13d•$122,500 - $175,000•Remote

About The Position

We are looking for a Senior Program Manager, Partner Services Success Americas to join our Channel and Alliances team. In this role, you will help scale our partner-led services motion by driving regional execution, improving opportunity progression, and strengthening partner readiness. You will serve as the critical execution and feedback loop between the field and global programs, building repeatable playbooks that make partner-delivered services easier to activate, inspect, and scale. Working across Partner Programs, Channel, Sales, Services, and Enablement, you will ensure partner-led services opportunities move with clear ownership, disciplined follow-through, and consistent operating standards.

Requirements

7–10 years of experience in partner programs, channel operations, partner success, professional services, managed services, consulting/advisory, or SaaS GTM execution.
Proven experience working across Sales, Channel, Services, and Partner organizations to drive execution without direct authority.
A strong bias for action regarding opportunity inspection, cadence management, and executive-ready reporting.
Experience building practical field-facing playbooks, templates, and operating models that enable consistent execution at scale.
Strong business acumen with the ability to simplify complex workflows and tailor messaging for regional and global stakeholders.
Comfortable working across time zones as needed.

Nice To Haves

Experience supporting partner-led professional services, managed services, co-delivery, or advisory services motions.
Background working with GSIs, National Solution Providers, VARs, MSSPs, or large enterprise SaaS partner ecosystems.
Technical familiarity with CRM, PRM, PSA, partner portals, and services attach tracking/reporting dashboards.

Responsibilities

Drive theater-level execution of partner-led services motions.
Inspect active opportunities, identify stalled deals, surface execution gaps, and ensure clear next steps and ownership across all stakeholders.
Establish and run regional inspection cadences, opportunity review rhythms, and escalation paths to improve visibility, accountability, and acceleration across partner-led services activity.
Support strategic partners in maturing their services motions by identifying readiness gaps, tracking progress, and coordinating briefings to move partners from initial interest to repeatable execution.
Build practical, field-facing playbooks, templates, and inspection guides that translate regional learnings into repeatable assets for broader global adoption.