Senior Partner Success Manager
About The Position
Mantra Health is seeking a Senior Partner Success Manager (Sr. PSM) to lead and optimize strategic university partnerships as they scale. This role combines hands-on account leadership with strategic influence, focusing on the long-term success and growth of institutional relationships within higher education. The Sr. PSM will be responsible for deepening engagement, driving adoption, and influencing key outcomes such as renewals, expansions, and partner satisfaction. This position offers a unique opportunity to shape the future of collegiate mental healthcare by playing a key role in partner strategy, retention innovation, and value delivery at scale.
Requirements
- Highly skilled in partner success motions, account management, or customer success—preferably in health tech, SaaS, higher education, or clinical services; higher education experience is strongly preferred
- Proven success managing long-term, high-touch client relationships with measurable outcomes (renewals, upsells, satisfaction)
- Experience leading executive-level conversations, crafting account plans, and delivering regular business impact reviews
- History of attainment in retention as well as quota (net ARR)
- Demonstrable project management (completing projects on time, under budget, etc.) and communication skills
- Demonstrates accountability and ownership
- Passion for improving access to mental healthcare and equity in higher education
- Brings curiosity, creativity, and care
- Comfort with AI tools for communication, analysis, and workflow automation
Nice To Haves
- Experience working with universities, colleges, or mental health organizations
- Familiarity with Salesforce, Looker, or similar CRM/analytics tools
- Background in clinical services, healthcare delivery, and student affairs
- Enthusiasm for working in a fast-paced startup environment where systems are evolving
- Experience building AI workflows or prompt libraries to scale productivity across account portfolios
Responsibilities
- Serve as the primary relationship owner for a portfolio of high-impact university partners, developing and executing strategic account plans that align institutional goals with Mantra’s services.
- Drive outcomes across renewal, expansion, and satisfaction by aligning value with partner priorities, leading contract discussions, and creating account stickiness through multi-threaded engagement.
- Regularly prepare and deliver executive-level presentations, product demonstrations, and QBRs/EBRs that translate utilization and outcomes data into compelling insights that reinforce ROI and fuel partner advocacy.
- Partner internally with Clinical, Marketing, Product, and Implementation teams to ensure partner needs are met, feedback is actioned, and new services are launched successfully.
- Support partners through implementations and transitions such as leadership changes, shifting funding structures, or onboarding new campuses by aligning stakeholders, easing adoption, and reinforcing long-term success.
- Meet quarterly and annual revenue targets through renewals, expansions and cross-sell efforts while helping to bring new product and services to market.
Benefits
- Stock Options
- Medical, vision, and dental coverage for employees, spouses, and dependents
- 401(k)
- Flexible work location
- Generous PTO, sick days, jury duty days, and bereavement.
- Three-week sabbatical and $3,000 stipend after five years of continuous full-time employment
- Inclusive parental leave
- $1,000 new-parent mental wellness benefit
- Commuter card, if you commute
- Access to One Medical
- Healthcare & Dependent Care FSA
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
