Senior Program Manager, Ops and Tech Integration, Relay Operations Center, Tech and OI

Amazon • Tempe, AZ

1d • Onsite

About The Position

We are seeking a Program Manager III to drive technology integration and process improvements across Amazon Transportation Services (ATS) business lines. In this role, you will lead cross-collaborative initiatives that identify co-dependencies and drive alignment between teams to advance operational efficiencies. You'll build comprehensive roadmaps, define clear requirements, and proactively mitigate risks to ensure successful implementation of new technologies and processes at scale. This position requires exceptional communication skills, problem-solving abilities, and workflow management expertise to navigate complex cross-functional programs with significant business impact. As a Program Manager III, you'll serve as a critical liaison between multiple stakeholders, facilitating meaningful collaboration that translates operational needs into actionable technology solutions. You'll be responsible for streamlining processes, eliminating inefficiencies, and establishing metrics to track program success while balancing technical feasibility with business objectives.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

• Design and manage comprehensive roadmaps for integrating new technologies and processes across ATS business lines, ensuring alignment with organizational objectives and identifying co-dependencies between teams.
• Lead cross-functional collaboration initiatives by facilitating effective communication between stakeholders, translating complex technical requirements into actionable plans, and building consensus across diverse teams.
• Develop and implement process improvement strategies that streamline workflows, eliminate inefficiencies, and enhance operational performance through data-driven analysis and metrics tracking.
• Proactively identify and mitigate program risks by conducting thorough assessments, developing contingency plans, and ensuring timely escalation of critical issues to appropriate stakeholders.
• Partner with technical and operational teams to define clear requirements, establish success criteria, and drive the successful delivery of complex projects that span multiple business lines.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior