Senior Program Manager, Mission Readiness Process Improvement
About The Position
Zoox is transitioning from its R&D phase into commercial operations, and the process and strategy team within fleet operations is tasked with identifying and implementing operational improvements to ensure efficient scaling and a positive rider experience. This role will focus on the Mission Readiness program, which handles vehicle charging, cleaning, and inspections, where minimizing vehicle turn times is critical. The ideal candidate will be adept at managing and refining approaches to identify, assess, and drive continuous improvements for scalable operations. This position requires a blend of strategic thinking and detailed execution, with the ability to work independently, tackle ambiguous problems, confront significant challenges, and adapt to frequent changes.
Requirements
- Bachelor’s degree in Business Administration, Operations Management, or a related field
- 8+ years of experience in program management, operational excellence, process improvement, or a related field
- Experience in a product-based operations environment
- Prior experience developing and using data and metrics to support strategic decision-making
- Excellent written and verbal communication skills
- Proactive mindset and resourcefulness
Nice To Haves
- Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
- Six Sigma Certifications
- PMP, PgMP, or similar project management certification
- Experience in the autonomous vehicle, ride-hail, transportation, or other relevant mobility industries
- Experience with Lean/Six Sigma methodologies and ideally, possessing certifications
Responsibilities
- Identify operational improvements for the Mission Readiness function that set us up for scale
- Work cross-functionally to intake, document, and prioritize requests for process changes from a number of partner teams
- Design and document workflows focused on vehicle charging, cleaning, inspections, etc
- Provide bi-weekly status updates to key stakeholders on process improvement initiatives
- Set the vision for the Mission Readiness function and ensure success via metrics like vehicle turnaround time
Benefits
- paid time off (e.g. sick leave, vacation, bereavement)
- unpaid time off
- Zoox Stock Appreciation Rights
- Amazon RSUs
- health insurance
- long-term care insurance
- long-term and short-term disability insurance
- life insurance
- sign-on bonus
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What This Job Offers
Job Type
Full-time
Career Level
Senior
