Senior Program Manager, Mission Readiness Process Improvement

Zoox•Foster City, CA

14h

About The Position

Zoox is transitioning from its R&D phase into commercial operations. The process and strategy team within fleet operations is tasked with identifying and implementing operational improvements to enable efficient scaling while maintaining a high rider experience. This role will focus on designing, coordinating, documenting, and implementing large-scale operational process improvement initiatives for the Mission Readiness program. The Mission Readiness team is responsible for critical vehicle tasks such as charging, cleaning, and inspections, where minimizing vehicle turn times is paramount. The ideal candidate will possess the ability to manage and refine approaches for identifying, assessing, and driving continuous improvements to scale operations. This position requires a balance of strategic thinking and detailed, tactical execution, with the capacity to work independently, navigate ambiguously defined problems, confront significant challenges, and adapt to frequent changes.

Requirements

Bachelor’s degree in Business Administration, Operations Management, or a related field
8+ years of experience in program management, operational excellence, process improvement, or a related field
Experience in a product-based operations environment
Prior experience developing and using data and metrics to support strategic decision-making
Excellent written and verbal communication skills
Proactive mindset and resourcefulness

Nice To Haves

Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
Six Sigma Certifications
PMP, PgMP, or similar project management certification
Experience in the autonomous vehicle, ride-hail, transportation, or other relevant mobility industries
Experience with Lean/Six Sigma methodologies and ideally, possessing certifications

Responsibilities

Identify operational improvements for the Mission Readiness function that set us up for scale
Work cross-functionally to intake, document, and prioritize requests for process changes from a number of partner teams
Design and document workflows focused on vehicle charging, cleaning, inspections, etc.
Provide bi-weekly status updates to key stakeholders on process improvement initiatives
Set the vision for the Mission Readiness function and ensure success via metrics like vehicle turnaround time