Senior Program Manager, Mapping Operations

Nuro•Mountain View, CA

About The Position

Nuro is seeking a Senior Program Manager for its SWOps Mapping team. This role will own the strategic health of mapping operations end to end, focusing on how work flows, quality is defined, teams collaborate, and tools/processes evolve. The ideal candidate will have strong systems thinking, stakeholder management skills, comfort with ambiguity, and the ability to stay steady when priorities shift. An AI-native mindset is crucial, leveraging AI as a practical tool for investigation, analysis, drafting, automation, and systems improvement. Depending on team needs and experience, this role may include managing operations PMs or labeling specialists. Strong individual contributors are also welcome.

Requirements

6+ years in program management, project management, operations, technical operations, or a related role in a software or technology environment.
Experience working close to technical or operational systems, with a track record of designing, redesigning, or scaling how work gets done.
AI-native instincts and practical experience applying AI to operational, analytical, or automation problems.
Confidence under pressure, sound judgment in ambiguity, and the ability to help others stay focused through change.
Strong stakeholder management, including the ability to push senior partners while maintaining trust.
Executive-level communication and strong data fluency, including metrics, reporting, trend analysis, and structural decision-making.

Nice To Haves

Experience in mapping, geospatial systems, autonomous vehicles, robotics, or related operational domains.
Prior people management or mentorship of junior PMs, operations specialists, or labeling teams.
Experience with offshore, distributed, or vendor teams.
Demonstrated improvements to operational quality or throughput at scale.

Responsibilities

Own and evolve the system: Own the strategic health of mapping operations end to end, from intake to quality standards to what “done” means.
Identify the next operational unlock across workflow, tooling, partner coordination, policy, data, or emerging needs.
Partner with engineering and tooling teams to build scalable infrastructure for mapping operations.
Turn ambiguous problems into clear plans with milestones, owners, risks, and success criteria.
Lead across teams with clarity and trust: Drive alignment across engineering, product, operations, tooling partners, and vendors through clear analysis and recommendations.
Hold partners accountable to commitments while preserving strong working relationships.
Represent Mapping Operations in senior leadership conversations as both a safety and business signal.
Help the team stay focused and effective as priorities shift.
Build with AI at the core: Use AI to accelerate investigation, analysis, documentation, automation, and workflow improvement.
Identify where AI can reduce manual work, improve diagnostics, or unlock new operating models.
Partner with engineering and tooling teams to embed AI into core mapping operations systems.
Model responsible, effective AI use and help the team build confidence with it.
Set and raise the quality bar: Evolve labeling policy frameworks, taxonomy governance, and review methods that scale.
Surface quality gaps early and build feedback loops that prevent repeat issues.
Connect field data and autonomy feedback back into labeling policy, workflow design, and quality review.
Use metrics and qualitative signals to improve quality, consistency, and throughput.
Grow the team around you: Mentor labeling specialists, junior PMs, and cross-functional partners.
Raise the bar on diagnostic thinking, policy fluency, stakeholder communication, and operational rigor.
Model strong systems thinking, AI fluency, and cross-functional influence.
Create clarity in a fast-moving environment.