Operations Associate, Mapping

DoorDash USA•San Francisco, AZ

5d•Onsite

About The Position

As a Mapping Operations Associate (D3), you will be a key individual contributor on the Mapping Ops team, focused on keeping the fleet’s maps healthy and current. You will coordinate and execute data collection runs, validate map accuracy against real-world conditions, and drive the day-to-day workflows that ensure released maps stay serviceable as ODDs evolve. This role sits at the intersection of field operations, data quality, and cross-functional coordination — you will work closely with map curators, engineers, and local operators to surface issues quickly and see them through to resolution.

Requirements

1–2+ years of experience in field operations, data collection, or technical operations — ideally in an autonomous vehicle, robotics, or mapping environment.
Hands-on familiarity with data collection vehicles or sensor-based mapping workflows; comfortable operating a mapping vehicle in public road environments.
Strong attention to detail and ability to follow and document multi-step validation and QA processes accurately.
Effective cross-functional communicator — able to relay technical observations clearly to both operators and engineers.
Proactive problem-solver who can identify map issues in the field and take initiative to document, escalate, and follow through to resolution.
Proficient in Jira, Slack, Google Workspace, and Sigma (or similar dashboarding tools).
Committed to safety: understands and consistently applies safe operating practices in public road environments.
Comfortable with non-traditional, rotating schedules including AM/PM shifts as needed to support operational coverage.

Responsibilities

Coordinate and execute data collection runs using the Miata/mapping vehicle to capture up-to-date sensor data for map maintenance and re-mapping of existing ODDs.
Monitor released maps for degradation, blockages, and serviceability issues; triage and prioritize map maintenance tickets in Jira and surface blockers to the appropriate team.
Perform map validation workflows — including drive-all-lanes checks and QA reviews — to confirm that updated maps meet accuracy and safety standards before re-release.
Maintain a healthy live-map state by tracking open blockages, coordinating curation fixes with map specialists, and verifying resolutions are reflected in deployed maps.
Serve as a coordination point between local operators, map curators, and engineers: relay field observations, document recurring issues, and help translate operator feedback into actionable curation tasks.
Execute and document the map maintenance pipeline (curation, QA, validation) following established SOPs, and flag gaps or inefficiencies to the Mapping Ops Lead.
Support the ODD expansion process by scheduling and conducting data collection for new or modified zones and ensuring outputs are handed off cleanly for curation.
Track and report on map health metrics — including blockage counts, validation pass rates, and maintenance cycle times — using Sigma and internal dashboards.
Identify and escalate tooling issues encountered during data collection or validation workflows; contribute feedback to improve mapping tooling and curation processes.
Maintain accurate documentation of data collection routes, validation results, and map maintenance actions to support audit trails and continuous improvement.