Senior Program Manager I, Global Planning and Orchestration, Customer Cloud Logistics

Google•Atlanta, GA

12d•$188,000 - $274,000

About The Position

The Control Tower Program Manager is a high-visibility, strategic leadership role responsible for establishing, operating, and optimizing a centralized digital control tower. The role serves as the enterprise’s single source of truth, using real-time data orchestration, predictive analytics, and cross-functional partnerships to monitor global supply chain health. It oversees end-to-end material flows, Fourth-Party Logistics (4PL) execution, and critical transit nodes to proactively mitigate disruptions, optimize logistics spend, and ensure order fulfillment. As a Google Program Manager, the role leads complex, multidisciplinary projects from start to finish. This includes coordinating stakeholders, planning requirements, managing schedules, identifying risks, and communicating progress and deadlines with cross-functional partners across offices and time zones. Google Cloud provides enterprise-grade solutions to customers in more than 200 countries and territories.

Requirements

Bachelor’s degree in a relevant field or equivalent practical experience.
8 years of experience in program management.
Experience with 4PL management and KPI metric reporting.
Experience in supply chain planning, such as materials planning, logistics capacity planning, or customer order management, to orchestrate end-to-end logistics.
Experience with logistics software such as TMS, WMS, or ERP.

Nice To Haves

Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
Experience in logistics, supply chain, or customer service roles, with a focus on customer-facing logistics.
Strong understanding of logistics principles, transportation modes, warehousing operations, and international shipping.
Proven ability to manage complex logistics processes and resolve customer issues effectively.
Ability to work independently and collaboratively in a fast-paced environment, with a customer-centric mindset and strong commitment to exceptional service.
Excellent communication and presentation skills.
Strong analytical and problem-solving skills, including the ability to interpret data and make informed decisions.

Responsibilities

Manage relationships and operational workflows with Fourth-Party Logistics (4PL) partners, serving as the main interface to optimize extended workforce capabilities.
Own the order lifecycle from receipt through final delivery, ensuring accuracy and adherence to schedules.
Partner with internal Sales, Production Planning, Warehouse, and Transportation teams to optimize inventory allocation.
Oversee carrier selection and route planning to balance cost-effectiveness with on-time delivery.
Measure and report core logistics metrics, including On-Time-In-Full (OTIF), order accuracy, and freight spend.