Senior Program Manager, Human Data Operations

mpathic • Seattle, WA

22h

About The Position

mpathic is seeking a Senior Program Manager, Human Data Operations to lead the execution and operational delivery of complex AI safety, evaluation, human data, and red teaming programs for leading AI companies. This role owns the overall delivery program across multiple customer engagements, leading a team of Project Coordinators while ensuring operational excellence, quality, staffing coordination, and execution across multiple delivery sites. This leader serves as the operational hub for Human Data Operations, partnering closely with executive leadership, project managers, staffing, quality assurance, engineering, product, AI/ML, research, and customer-facing teams to ensure programs are delivered on time, at high quality, and at scale. In addition to overseeing customer programs, this role is responsible for coordinating facilities and site operations across multiple delivery locations, ensuring each site is prepared to support staffing, security, operational readiness, and program execution. This role combines strategic program leadership with hands-on operational execution and is ideal for someone who thrives managing multiple workstreams, developing project managers, and building scalable operational systems in a fast-paced AI environment.

Requirements

• 7+ years leading complex programs, operations, or large-scale services delivery.
• 3+ years managing Project Managers or operational leaders.
• Experience leading distributed teams including experts, annotators, reviewers, QA personnel, contractors, or similar operational workforces.
• Demonstrated success managing multiple concurrent customer programs.
• Experience partnering with executive stakeholders.
• Experience operating in high-growth or startup environments.
• Experience building scalable operational systems and delivery processes.
• Experience coordinating operations across multiple offices or delivery sites is strongly preferred.

Nice To Haves

• PMP, PgMP, Agile, Scrum, Lean, or equivalent program management certification.
• Experience with AI safety, LLM evaluation, human-in-the-loop systems, annotation, red teaming, or trust & safety.
• Experience leading multi-site operations or facilities coordination.
• Experience scaling operational organizations through rapid growth.
• Strong background in quality management, workforce planning, and operational excellence.

Responsibilities

• Lead the Human Data Delivery Program: Own the overall execution of AI safety, evaluation, annotation, red teaming, and human data programs. Oversee end-to-end delivery from customer handoff through staffing, execution, quality review, reporting, and final delivery. Develop scalable operational systems that improve visibility, throughput, quality, and predictability. Establish governance, reporting, risk management, and communication standards across all programs. Ensure consistent execution methodologies across customer engagements.
• Lead and Develop Project Coordinators: Manage, mentor, and develop a team of Project Coordinators responsible for customer delivery. Provide coaching, guidance, and operational oversight while enabling Project Coordinators to own day-to-day execution. Balance workloads and allocate project management resources across programs. Establish project management best practices, operating rhythms, and performance metrics. Support hiring, onboarding, and development of additional program management staff as the organization grows.
• Coordinate Multi-Site Facilities Operations: Serve as the operational lead for multiple Human Data delivery sites by coordinating facility readiness and operational support across locations. Partner with workplace operations, IT, security, and leadership to ensure sites are prepared for program execution. Support expansion into new operational sites as business needs evolve. Standardize operational processes and ensure consistency across facilities. Address facility-related operational issues that could impact staffing or delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed