Senior Manager, Data Operations

CMHC - SCHL • Montreal, QC

2d • CA$129,175 - CA$161,469 • Hybrid

About The Position

Join the Business Optimization and Systems team, in the Senior Manager, Data Operations position, where you will be accountable for the end-to-end operational management, reliability, and evolution of the organization’s data platforms and data engineering capabilities. This role ensures that data ecosystems, pipelines, and platforms are stable, scalable, secure, and performant, enabling reliable analytics, reporting, and data-driven decision-making across the enterprise. The role provides functional and people leadership to Data Engineers, translating strategy into operational execution, standards, and measurable outcomes.

Requirements

• An undergraduate degree in Computer Science, Engineering, or a related field. An equivalent combination of education and/or experience be considered.
• A minimum of 10 years of experience in data engineering, data platform operations, or data services delivery.
• A proven experience leading and managing data engineering teams.
• A strong background in operating large-scale data platforms supporting analytics and reporting.
• An experience managing production data environments with high availability and reliability expectations.
• A strong understanding of: Data ingestion and integration patterns, ETL / ELT pipelines, Batch and near-real-time data processing, Data warehousing and analytics platforms.
• An experience with: Monitoring, alerting, and operational support of data platforms, CI/CD, version control, and release management for data solutions, Performance tuning and optimization of large datasets.
• A solid knowledge of data quality, lineage, and operational controls.

Nice To Haves

• A demonstrated ability to lead, coach, and develop senior technical professionals.
• A strong operational mindset with a focus on reliability, resilience, and accountability.
• The ability to translate complex technical issues into clear operational impacts and decisions.
• An effective communicator with both technical and non-technical stakeholders.
• Comfortable operating in a regulated, risk-aware environment.

Responsibilities

• Own and ensure the operational health, availability, performance, and reliability of enterprise data platforms and pipelines, including data ingestion, transformation, storage, delivery, and quality management.
• Lead and develop Data Engineering teams through coaching, performance management, skills development, workload prioritization, and fostering a culture of automation, operational excellence, and continuous improvement.
• Establish and enforce operational standards and engineering best practices for ETL/ELT processes, batch and near real-time data processing, version control, testing, deployment, and documentation.
• Manage platform operations and resilience, including incident, problem, and change management, while ensuring strong data integrity, quality, recovery capabilities, and business continuity.
• Oversee operational governance, compliance, and risk management by enforcing security, privacy, and data governance requirements, monitoring risks, and tracking key operational KPIs such as availability, reliability, recovery, and throughput.
• Drive platform modernization and optimization initiatives to improve scalability, stability, cost efficiency, performance, automation, and reduction of technical debt while evaluating operationally appropriate tools and technologies.
• Serve as the primary operational liaison across business and technical stakeholders, collaborating with analytics, BI, architecture, security, infrastructure, and IT operations teams on platform support, upgrades, monitoring, capacity planning, and operationalizing approved designs.
• Provide strong people and resource leadership by aligning teams, budgets, and priorities; promoting accountability, learning, diversity, inclusion, and bilingualism; and delivering outcomes such as stable and scalable data platforms, improved data quality and availability, reduced incidents, faster recovery times, and higher operational maturity.

Benefits

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior