SENIOR HUMAN RESOURCES OPERATIONS MANAGER

Columbia Association•Columbia, MD

2d•Hybrid

About The Position

The Senior Human Resources Operations Manager provides operational leadership and management of the HR Operations Team across HRIS operations, benefits and leave administration, compensation and classification, compliance, audit readiness, workforce administration, recruiting administration, and employee relations support. The role guides HR operational and HRIS escalations and helps ensure consistent, compliant, service-focused HR practices that support team members, team leaders, and effective HR service delivery.

Requirements

Comprehensive understanding of HR operations, compliance, workforce management, benefits, team member support, and system-enabled service delivery.
Ability to translate policies, compliance requirements, workforce needs, and business processes into practical workflows, communications, system requirements, and job aids.
Sound judgment, discretion, and confidentiality when handling sensitive workforce, payroll, benefits, leave, medical, team member relations, compliance, compensation, and HRIS information.
Strong communication, facilitation, relationship-building, coaching, analytical, problem-solving, and change management skills.
Proficiency with Microsoft 365, Dayforce or comparable HRIS, reporting and analytics tools, Smartsheet, workflow/project management technology, HR ticketing/case management tools, and digital HR service platforms.
Bachelor's degree in human resources, Business Administration, Organizational Development, Public Administration, Labor/Employee Relations, or related field required.
10 years of progressively responsible human resources experience required, including senior-level experience in HR management, compliance, HRIS functional oversight, benefits, leave, compensation and classification, team member relations, workforce administration, or HR service delivery.
Minimum of five years of people leadership experience required.

Nice To Haves

Master’s degree in a related field preferred.
Professional certification such as SHRM-CP, SHRM-SCP, PHR, SPHR, or equivalent strongly preferred.
Smartsheet certification or completion of required workflow/project management training may be required based on departmental standards.

Responsibilities

Manage the HR Operations team and align service delivery, workforce priorities, team member support, and operational decisions with organizational goals.
Lead, coach, and develop assigned HR team members while reinforcing accountability, execution, collaboration, cross-training, and operational reliability.
Oversee HR ticketing and case management practices, including triage, escalation, resolution tracking, service expectations, communications, self-service resources, and reporting.
Provide operational leadership to manage the execution of Dayforce HRIS operations to support HR operations and related HR technologies, including input on business rules, workflow governance, reporting priorities, data stewardship, configuration direction, testing strategy, and HR technology roadmap planning.
Manage the HRIS Partner and HRIS Analyst as part of the HR Operations team to ensure technology solutions support HR Operations, Payroll, Benefits, Recruiting, Compliance, and workforce administration needs.
Provide significant first-level approval for HRIS business process changes, compliance-related system decisions, reporting standards, and cross-functional HR technology initiatives.
Provide operational leadership for HRIS Operations and related HR systems, including workflows, configuration priorities, reporting, testing, access recommendations, and HR business requirements.
Use HR data, ticket trends, workforce analytics, audit findings, and stakeholder feedback to identify root causes, strengthen controls, and improve service delivery.
Provide operational leadership across the following HR administration areas, with responsibility focused on coordination, execution oversight, process consistency, and service delivery: Health and welfare benefits, leave, workers’ compensation, unemployment administration, accommodations, wellness, and related team member support programs.
Oversee job architecture, classification review, FLSA coordination, salary grade alignment, internal equity review, merit administration, personnel action controls, recruiting administration, onboarding, performance workflows, status changes, separations, communications, and lifecycle reporting.
Maintain compliance and audit readiness through documentation controls, policy review, personnel record integrity, reporting support, audit response, quality checks, and follow-up on identified gaps.
Lead employee relations support for complex or sensitive workplace matters, including accommodations under the ADAAA, investigations, separations, terminations, performance administration, documentation, and team leader coaching.
Partner with HR leadership, Payroll, Finance, IT, HRIS, Legal, Learning and Organizational Development, senior leadership, and team leaders to coordinate implementation plans, clarify ownership, and support complex HR initiatives.
Support the development, documentation, and tracking of HR department goals, initiatives, owners, timelines, and progress updates using designated enterprise tools.
Lead HR business process documentation, SOPs, workflow standardization, communications, training materials, cross-training, and knowledge sharing to improve consistency and scalability.
Monitor regulatory developments, HR trends, and emerging practices to support continuous improvement, compliance, and effective HR service delivery.