Senior Program Manager, Health Care Partnerships
About The Position
Project Bread is seeking a Senior Program Manager to join their team, focusing on the Health Care Partnerships (HCP) program. This program addresses food insecurity through the healthcare system, utilizing MassHealth's Health-Related Social Needs program. The HCP program offers comprehensive case management, including food benefits, cooking classes, counseling, nutrition education, and kitchen supplies, to eligible MassHealth patients with food insecurity and a health diagnosis. The Senior Program Manager will be the operational backbone of this program, managing staff, systems, and vendor relationships to ensure effective program delivery and strengthen program infrastructure.
Requirements
- Project management skills: Able to think broadly about big picture goals and translate them into actionable tasks, delegate, and oversee implementation.
- People management skills: Able to support a team of early career professionals, help them set growth goals, and provide continuous feedback.
- Technological acumen: Able to perform complex tasks in Excel and Salesforce, self-teach new technologies, adapt quickly, and teach others.
- Highly organized, motivated, and detail-oriented: Able to juggle competing demands, prioritize without sacrificing quality, notice and fix errors, and maintain high standards.
- Ability to adapt communication style to meet different learning styles without sacrificing nuance.
- Flexibility to pivot priorities in a short time period.
- Ability to problem-solve independently.
- Experience with programs that support low-income, or other vulnerable, populations.
- 5+ years of professional experience in nonprofit, government, or social service organizations.
Nice To Haves
- Ability to speak Spanish, Portuguese, Cape Verdean Creole, or Haitian Creole is preferred.
Responsibilities
- Manage relationships with external vendors for program member benefits and communication.
- Ensure accurate implementation of the $6M+ annual food card contract, overseeing member enrollment and vendor communication.
- Facilitate the development of new vendor partnerships as program needs evolve.
- Maintain Salesforce as a reliable tool for member contacts and service tracking in partnership with the Director and Vice President.
- Oversee operations for monthly virtual nutrition education classes, ensuring seamless technology and accurate reporting.
- Support the maintenance and reporting of accurate program data and impact.
- Manage the creation of timely and accurate invoices.
- Supervise, coach, and develop a team of Program Associates.
- Foster a culture of quality, accountability, and care among direct reports.
- Lead special projects and cross-functional initiatives that advance program quality and organizational goals.
- Participate in the annual Walk for Hunger, including working as event staff and attending pre-Walk events.
- Participate in organization-wide events and meetings.
- Act to promote, sustain, and grow Project Bread’s positive, productive, and inclusive working environment.
Benefits
- Health and dental insurance
- Flexible spending accounts
- Retirement plan with match after one year
- Fully paid parental leave
- Life and long-term disability insurance
- Contributions to commuting costs
- Contributions to wellness expenses
- Flexible paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
