Senior Program Manager, Event Technology
About The Position
The Event Technology Senior Program Manager is responsible for planning, coordinating, and delivering technology solutions for enterprise-level events, including two high-visibility flagship programs, a roadshow program and a developer program. This role will lead the day-to-day implementation and maintenance of event technology across our portfolio — from registration to mobile app, website, and beyond. The ideal candidate is a proactive communicator, detail-driven project leader, and problem-solver with experience solving business challenges with event tech solutions, stakeholder management, and cross-functional coordination.
Requirements
- 5–7+ years of experience in event technology, event project management, digital event production, or related roles.
- 2+ years experience working with a high growth enterprise technology SaaS company
- Strong understanding of event tech platforms (e.g., registration systems, mobile apps, virtual/hybrid platforms, onsite hardware).
- Must demonstrate end-to-end understanding: from registration to scanning to leads to business metrics.
- Proven ability to manage complex projects with multiple stakeholders and shifting priorities leveraging a project management tool
- Excellent communication, organization, and problem-solving skills.
- Ability to work in fast-paced environments, including flexible hours during event delivery cycles.
- Natural inclination toward thorough testing, quality assurance, catching issues early and creating systematic approaches to ensure stability.
- Direct experience with key event technologies such as RainFocus, Cvent, Swoogo, Splash Amego and Sessionboard.
Nice To Haves
- Experience with large-scale enterprise events (5,000+ attendees, multi-day, global, hybrid).
- Extensive Rainfocus experience
- Familiarity with project management software ( Jira, Trello, Confluence, Smartsheet, etc.).
- Experience supporting onsite event execution
Responsibilities
- Lead end-to-end execution of event technology solutions (registration systems, mobile apps, speaker and sponsor portals, attendee-facing tools), ensuring stability, quality, and flawless operation across assigned events.
- Provide input and hands-on execution for configuring and optimizing event technology tools, including branding, customer-facing flows, and integrations.
- Define and manage project scopes, timelines, and technical implementation plans for assigned events, partnering closely with Marcom, Creative, Marketing stakeholders, and partner agencies.
- Establish and run comprehensive QA and testing frameworks, managing ticket triage, bug resolution, and continuous improvement of the event tech stack.
- Drive experimentation and data-informed analysis of event technology performance using a “test and learn” approach, translating innovation goals into actionable execution plans.
- Develop and maintain best-practice documentation, process guidelines, and reusable templates for microsites, registration platforms, and digital experience environments.
- Lead setup and management of integrations with third-party partners, leveraging automation to improve processes, scalability, and productivity as needed.
- Stay current on industry trends and emerging experiential and event technology platforms, making recommendations to enhance the attendee experience and operational efficiency.
Benefits
- health and wellbeing resources
- paid volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
