Senior Program Manager -Technology

JLL•Chicago, CO

6d•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are seeking a highly motivated and experienced Senior Program Manager to join the Enterprise Architecture team within JLLT. This individual will lead programs centered on AI Tools deployment across the enterprise and the development of AI agents purpose-built for JLLs business partners. The ideal candidate brings strong program management discipline, a passion for AI and emerging technologies, and a demonstrated ability to translate complex technical capabilities into business value for non-technical stakeholders.

Requirements

Bachelors or Masters degree in Business, Engineering, Computer Science, or a related field
3+ years as a Technical Program Manager, leading complex technology projects or programs from initiation to closure
3+ years of experience working directly with engineering or product teams
3+ years of experience managing cross-functional and/or cross-team projects
Demonstrated familiarity with AI tools, generative AI platforms, or intelligent automation technologies (e.g., Microsoft Copilot, OpenAI, LangChain, or similar)
Experience working with or supporting business partners as internal clients, with a track record of translating business needs into technology solutions
Proficiency in relevant project management tools (e.g., Smartsheets, MS Project, Azure DevOps, JIRA) and methodologies (e.g., Agile, Scrum)
Demonstrated history of driving organizational change, enhancing project delivery processes, and adapting to evolving technology landscapes
High sense of ownership, urgency, and drive
Ability to communicate clearly and effectively with developers, product managers, AI/ML engineers, and senior business and engineering leaders
Proven track record with software or platform project planning, progress tracking, and risk management
Experience working within and directing geographically dispersed, diverse, and virtual teams
Strong understanding and experience with project scheduling, forecasting/budgeting, and resource management
Understanding of enterprise architecture concepts and ability to work within an EA framework

Nice To Haves

5+ years of project management experience including scope, schedule, budget, quality, risk, and critical path management
3+ years of experience in the technology industry with strong understanding of AI, machine learning, or automation concepts
Hands-on experience or familiarity with AI agent frameworks (e.g., Microsoft Copilot Studio, AutoGen, CrewAI, or similar agentic platforms)
Experience supporting or delivering AI-powered products or tools to business stakeholders
Certification in project management (PMP, PgMP, PRINCE2, Agile, SAFe) is a plus
Experience working in end-to-end product development with product managers and product lines
Familiarity with cloud environments (Azure, AWS, or GCP) and API/integration ecosystems
Experience in the commercial real estate industry or related fields is desirable
Agile/Scrum Master certification is strongly preferred
Executive reporting and presentation experience

Responsibilities

Lead and manage multiple programs and projects within the AI Tools and Agent Development workstreams, collaborating with cross-functional teams, business partners, and technology vendors
Serve as the primary program lead for enterprise AI tool adoption initiatives, including generative AI platforms, copilot integrations, and productivity automation solutions
Partner with business stakeholders to identify opportunities for AI agent development, defining use cases, requirements, and success criteria in collaboration with the Enterprise Architecture team
Coordinate the end-to-end lifecycle of AI agent development projects from ideation through deployment ensuring alignment with enterprise architecture standards and JLLs technology strategy
Develop and execute program plans, including scope definition, resource allocation, budget and timeline management, risk assessment, and mitigation strategies
Drive program goals, objectives, and success criteria, aligning with organizational strategic objectives and the Enterprise Architecture roadmap
Regularly monitor and report on program status, risks, and issues, providing recommendations and escalations to senior leadership
Act as a connector between business partners and engineering/AI teams, translating business needs into actionable technical requirements and vice versa
Foster a collaborative working environment and promote effective communication among project team members, stakeholders, and vendors
Proactively identify and address potential project roadblocks and conflicts, implementing effective resolutions and contingency plans
Lead effective meetings, document decisions, and ensure all parties understand and accept their roles and responsibilities
Ensure transparency of progress, risks, and issues; drive risk mitigation, contingency planning, and issue resolution
Communicate status, updates, and program summaries via presentations, email, and direct communication with key stakeholders and executive leadership
Ensure adherence to and continuous improvement of project management best practices, methodologies, and standards within the AI program space
Track and report key program metrics; create data visualizations and dashboard summaries for executive-level management
Contribute to the maturity of AI program delivery by developing templates, playbooks, and best practice recommendations for agent development and AI tool rollout