Senior Program Manager - Customer Orchestration

Roche•South San Francisco, CA

1d•$147,600 - $274,200•Hybrid

About The Position

As a Senior Program Manager within the Analytics Product Suite team, you will serve as a high-impact strategic partner driving the successful execution of cross-functional digital and analytical initiatives across Genentech. Operating a level above individual product management, you will own cross-functional program dependencies across Data, Data Science/Machine Learning (DSML), Content & Omnichannel Product, and business teams. You will lead key enterprise initiatives, such as customer orchestration, ensuring alignment across leadership, mitigating program risks, and guaranteeing on-time delivery with quantifiable business impact.

Requirements

You hold a Bachelor’s degree in business, project management, operations, quantitative science, or a related field (or equivalent practical experience).
You possess 5+ years of progressive experience in program or project management leading large-scale, cross-functional initiatives within a matrixed environment.
You demonstrate deep expertise in technical program management, with a proven ability to manage complex portfolio dependencies, project workflows, and resource allocation.
You bring proven success in risk identification, escalation, and mitigation across interdependent product roadmaps.
You possess exceptional executive communication and stakeholder management skills, with the ability to translate complex details into strategic updates for senior leadership.

Nice To Haves

Advanced degree (e.g., MBA or relevant graduate degree).
Professional program/project management certification (e.g., Agile, PMP, CAPM).
Experience in data, digital, or advanced analytics organizations within biotech, healthcare, or technology industries.

Responsibilities

Lead Enterprise Cross-Functional Initiatives: Direct the execution of strategic, multi-product programs like "Customer Orchestration," bridging products across Data, DSML, and commercial teams to create seamless experiences.
Orchestrate Technical & Program Dependencies: Identify, map, and actively manage complex upstream and downstream dependencies across diverse product suites, ensuring project commitments are met without dropped handoffs.
Provide Executive-Ready Communication: Synthesize highly complex, granular technical data into clear, objective, and executive-ready briefings, dashboards, and presentations for senior leadership.
Drive Program Knowledge Management: Establish and maintain centralized, high-quality program documentation and confluence spaces across product suites, ensuring roadmaps, architecture decisions, governance frameworks, and operational guides are clear, up-to-date, and accessible.
Measure & Foster Stakeholder Awareness: Proactively track stakeholder understanding and sentiment across the enterprise, designing targeted communication rhythms, enablement sessions, and feedback loops to drive transparency, buy-in, and program adoption.
Proactive Risk Mitigation & Portfolio Health: Continuously assess portfolio health, anticipate cross-team bottlenecks, manage resources/prioritization trade-offs, and resolve roadblocks before they impact delivery timelines.
Drive Alignment & Facilitation: Lead senior leadership forums, steering committees, and crucial cross-functional conversations to align competing stakeholder priorities and preserve organizational goals.
Establish Governance & Operating Models: Design and operationalize program execution frameworks, defining clear roles, decision rights, communication rituals, and risk escalation pathways.