Senior Program Manager - Customer Orchestration

Genentech • Daly City, CA

1d • $147,600 - $274,200 • Hybrid

About The Position

The Opportunity
As a Senior Program Manager within the Analytics Product Suite team, you will serve as a high-impact strategic partner driving the successful execution of cross-functional digital and analytical initiatives across Genentech. Operating a level above individual product management, you will own cross-functional program dependencies across Data, Data Science/Machine Learning (DSML), Content & Omnichannel Product, and business teams. You will lead key enterprise initiatives, such as customer orchestration, ensuring alignment across leadership, mitigating program risks, and guaranteeing on-time delivery with quantifiable business impact.

Requirements

• You hold a Bachelor’s degree in business, project management, operations, quantitative science, or a related field (or equivalent practical experience).
• You possess 5+ years of progressive experience in program or project management leading large-scale, cross-functional initiatives within a matrixed environment.
• You demonstrate deep expertise in technical program management, with a proven ability to manage complex portfolio dependencies, project workflows, and resource allocation.
• You bring proven success in risk identification, escalation, and mitigation across interdependent product roadmaps.
• You possess exceptional executive communication and stakeholder management skills, with the ability to translate complex details into strategic updates for senior leadership.

Nice To Haves

• Advanced degree (e.g., MBA or relevant graduate degree).
• Professional program/project management certification (e.g., Agile, PMP, CAPM).
• Experience in data, digital, or advanced analytics organizations within biotech, healthcare, or technology industries.

Responsibilities

• Lead Enterprise Cross-Functional Initiatives: Direct the execution of strategic, multi-product programs like "Customer Orchestration," bridging products across Data, DSML, and commercial teams to create seamless experiences.
• Orchestrate Technical & Program Dependencies: Identify, map, and actively manage complex upstream and downstream dependencies across diverse product suites, ensuring project commitments are met without dropped handoffs.
• Provide Executive-Ready Communication: Synthesize highly complex, granular technical data into clear, objective, and executive-ready briefings, dashboards, and presentations for senior leadership.
• Drive Program Knowledge Management: Establish and maintain centralized, high-quality program documentation and confluence spaces across product suites, ensuring roadmaps, architecture decisions, governance frameworks, and operational guides are clear, up-to-date, and accessible.
• Measure & Foster Stakeholder Awareness: Proactively track stakeholder understanding and sentiment across the enterprise, designing targeted communication rhythms, enablement sessions, and feedback loops to drive transparency, buy-in, and program adoption.
• Proactive Risk Mitigation & Portfolio Health: Continuously assess portfolio health, anticipate cross-team bottlenecks, manage resources/prioritization trade-offs, and resolve roadblocks before they impact delivery timelines.
• Drive Alignment & Facilitation: Lead senior leadership forums, steering committees, and crucial cross-functional conversations to align competing stakeholder priorities and preserve organizational goals.
• Establish Governance & Operating Models: Design and operationalize program execution frameworks, defining clear roles, decision rights, communication rituals, and risk escalation pathways.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• This position also qualifies for the benefits detailed at the link provided below.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior