Senior Program Manager, Customer Delivery

Attuned Intelligence•San Francisco, CA

About The Position

Attuned Intelligence is automating patient access for community health centers and health systems by building AI-powered voice agents that automate how patients enter, navigate, and stay connected to care. The platform handles hundreds of thousands of calls per month across multiple languages, routing patients to the right care team and integrating directly with Epic to automate scheduling, appointment management, and patient workflows. Attuned is a fast-moving, mission-driven team focused on making care more accessible and equitable. This role is the operational engine behind Attuned customer deployments and strategic partner programs. The Senior Program Manager will be responsible for getting every customer live by managing the cadence, timelines, documentation, stakeholder follow-up, and cross-functional coordination. Post-go-live, the role involves driving adoption, proving value, and nurturing customer relationships. The individual will partner closely with Health Account Executives and the engineering team to ensure clear ownership, timelines, and follow-through on all implementation milestones, data requests, SOWs, and procurement processes. This is a high-leverage position for someone looking to learn quickly in healthcare and AI, take ownership, and help scale the company.

Requirements

3-7 years of experience in program management, project coordination, consulting, customer operations, or a similar role
Exceptional organization — you're the person on every team who makes sure details, dates, owners, and next steps do not slip
Genuine customer instinct — you build trust with senior stakeholders, sense when something's off before it's escalated, and can steer a hard conversation to a good outcome
Strong written and verbal communication; comfortable running a meeting with senior customer stakeholders and sending crisp follow-ups that keep work moving
Power user of AI tools like Claude — we expect everyone on the team to lean on AI to move faster, draft better, and think through hard questions
A bias toward action and ownership — you'd rather find the form, chase the owner, and move the work forward than wait for instructions
Comfort working across teams — sales, engineering, operations, customer stakeholders, and partner teams — and translating between them

Nice To Haves

Experience working in or with healthcare organizations
Familiarity with EHR systems, especially Epic

Responsibilities

Own delivery end-to-end — full visibility into timelines, deliverables, risks, dependencies, and owners
Build and maintain clear implementation plans that map customer dates, Attuned deliverables, customer dependencies, and internal next steps
Partner with AI Engineering to configure, tune, and deliver high-quality AI agents for each customer
Serve as the named operational point of contact for customer and partner program asks, making sure inbound requests are acknowledged, triaged, and routed to the right Attuned owner
Identify and resolve issues, chasing internal and external blockers and escalating with GTM and Operations leadership when needed
Own recurring customer meetings (weekly standups, implementation reviews, executive business reviews) — agenda setting, KPI reporting, and follow-through on action items
Own customer health after go-live — tracking adoption, call-volume ramp, and agent performance, and acting on warning signs before they become escalations
Translate platform impact into the outcomes customers care about — calls recovered, appointments booked, wait times reduced — and report them in KPI reviews and executive business reviews
Build the post-launch relationships that drive retention and renewal, serving as the customer's primary operational point of contact and making sure open requests keep moving
Surface expansion signals and partner with Health Account Executives to grow each account
Build and refine implementation playbooks as the customer base grows
Build lightweight systems for tracking owners, dates, dependencies, and follow-up across customer and partner programs
Surface product feedback from the field into our product development process
Identify operational gaps and lead process improvements proactively