Senior Customer Delivery Manager

Geotab•Waterloo, ON

3d•CA$100,000 - CA$135,700•Hybrid

About The Position

Geotab is seeking a Senior Customer Delivery Manager to play a vital role in driving the success of strategic customer-facing projects. This role ensures the timely and effective delivery of product pilots and implementations to drive greater product adoption across key industry segments. The ideal candidate loves technology and is keen to join an industry leader.

Requirements

5-8 years of experience in Project Management or Customer Delivery.
5-8 years of experience working with business stakeholders within a cross-functional matrix environment.
Ability to travel. A passport is required.
Proven ability to successfully drive projects to completion while managing the right balance of process without burdening the entrepreneurial spirit of the company.
Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations.
Ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
Self-motivated and decisive with the ability to adapt to change and competing demands.
Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
Experience leading, motivating and managing various project team sizes, including internal and external resources, while holding team accountable for performance.
Experience in establishing practices, templates, policies, tools and partnerships to expand and mature our service solutions.
A strong team-player with the ability to engage with all levels of the organization.
Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides), Jira.
Entrepreneurial mindset and comfortable in a flat organization.

Nice To Haves

Fluency in Spanish or Brazilian Portuguese is an asset.
Professional Project Management (PMP) certification is preferred.
Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
Government experience is highly valued.
Experience negotiating vendor/client contracts a plus.

Responsibilities

Overseeing the planning, execution, and successful completion of projects focused on optimizing a premier customer experience, delivering high-impact results that contribute to strategic growth.
Working closely with customers, senior management, cross-functional project teams, and external resources.
Serving as the main point of contact for customers and senior management for the project.
Supporting all aspects of the implementation and progression of assigned projects, from original concept through project closure activities.
Providing leadership to the project team by building and motivating team members to meet project goals and adhere to their responsibilities and project milestones.
Defining project goals and deliverables that align with the company’s strategic objectives and customer expectations.
Defining high-level work plans, key project tasks and deliverables, and managing the integration of resources and knowledge across projects and tasks.
Managing project issues, risks, and changes in scope to mitigate impact to customer experience and critical path deliverables.
Providing status reporting regarding project milestones, deliverables, dependencies, risks and issues — communicating across leadership.
Leading initiatives to establish best practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.
Collecting customer feedback and lessons learned to continuously improve project management processes & best practices.
Coaching, mentoring and motivating more junior Customer Delivery Managers.