Senior Program Manager, CIAM

Capco • Toronto, ON

2d

About The Position

Capco is looking for a Senior Program Manager with deep expertise in Banking & Payments to lead strategic transformation initiatives focused on Customer Identity and Access Management (CIAM). This role will partner with senior stakeholders to define operating models, deliver product roadmaps, and drive enterprise-wide program execution across complex banking environments. You’ll work closely with product, technology, and business teams to assess capabilities, align strategic priorities, and deliver scalable customer identity solutions that support digital transformation objectives.

Requirements

• 10-12+ years of experience in program management, consulting, or transformation delivery roles
• Proven experience delivering CIAM-related programs, products, or transformation initiatives
• Strong understanding of banking operations, digital transformation, and payments ecosystems
• Experience developing product strategies, operating models, and implementation roadmaps
• Excellent stakeholder management, communication, and leadership skills across complex organizations

Nice To Haves

• Experience working within large financial institutions or Tier 1 banks
• Familiarity with identity platforms, authentication frameworks, or digital security programs
• Experience managing enterprise transformation programs in agile or hybrid delivery environments
• Consulting experience within financial services or banking transformation engagements
• Exposure to regulatory, risk, or compliance considerations within banking

Responsibilities

• Lead the delivery of enterprise-scale CIAM programs within banking and payments environments
• Define and execute product roadmaps and target operating models aligned to strategic business objectives
• Conduct capability assessments and identify opportunities to improve customer identity and access management maturity
• Manage cross-functional program delivery across business, product, and technology stakeholders
• Provide strategic consulting support to clients navigating large-scale transformation initiatives

Benefits

• Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment
• Retirement Savings Program – Registered Retirement Savings Plan (RRSP) with the option of receiving a matching employer contribution
• Virtual Health Care – Company-paid program available to all employees and their dependents/partners
• Employee & Family Assistance Program (EFAP) – Company-paid support services for employees and their dependents/partners
• Parental Leave Top-Up – Enhanced parental leave benefits available from Day 1 of employment
• New Parent Gift – A company-sponsored gift to celebrate the arrival of a new child
• Wellness Support – Fitness reimbursement benefit to promote health and well-being
• Business Coach from Day 1 – Personalized one-on-one coaching to support career growth, accelerate development, and help achieve your professional goals at Capco

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed