Senior Program Manager, Amazon Devices and Digitial Services
About The Position
The Amazon Devices & Services Business Development organization is looking for a results-oriented, data-driven Program Manager to manage our branded device portfolio across our business units. You will coordinate cross-functional projects across stakeholder and partner teams, ensuring projects are delivered on schedule while driving process improvements and automation that reduce manual effort and scale operations for new launches. You will also support program strategy alongside the Devices Operations and Engineering teams and serve as an ambassador for the program across the organization. This role sits at the intersection of partner management, Product Operations, Finance Product Lines (Echo, Tablet, and eReader), and Marketing. You will support projects from intake through end of life — managing launch schedules, understanding inventory requirements and lead times, and tracking and reporting on results. You will identify pain points through data, define remediation actions, and measure resulting improvements.
Requirements
- 8+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Nice To Haves
- 2+ years of managing stakeholders in cross-functional project experience
- PMP, or Bachelor's degree in management, business administration, economics, engineering, marketing
- Knowledge of general AI tools
Responsibilities
- Own end-to-end project coordination for branded device launches, managing timelines, dependencies, and deliverables across Business Development, Finance, Planning, Logistics, Product, Accounting, and Engineering teams.
- Identify opportunities to optimize internal and external workflows, ensuring maximum efficiency and effectiveness across the program lifecycle.
- Evaluate current processes and systems to identify areas for automation, and lead initiatives to implement solutions that increase productivity and reduce manual effort.
- Analyze program data to identify trends, surface improvement opportunities, and deliver regular reporting to leadership to inform strategic decision-making and drive continuous optimization.
- Partner with Operations and Product Line teams to understand inventory requirements, manage lead times, and ensure product availability aligns with launch schedules.
- Develop and maintain training materials and documentation for processes and systems, ensuring team members are equipped to effectively utilize tools and follow established procedures.
- Ensure compliance with company policies, industry regulations, and contractual agreements, and implement measures to continuously monitor and improve quality in business operations.
Benefits
- sign-on payments
- restricted stock units (RSUs)
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
