Senior Program Manager, Alexa Smart Properties

Amazon • Seattle, WA

36d

About The Position

Are you passionate about driving seamless enterprise technology deployments at
scale? Do you want to lead critical initiatives that directly impact revenue
growth and customer success for Amazon's fastest-growing smart property
platform? We're seeking a Senior Program Manager to establish and own dedicated
deployment program management for Alexa Smart Properties enterprise customers.
As a Senior Program Manager for Alexa Smart Properties, you will build and
execute deployment program strategy for high-volume enterprise customers
including hospitality chains, senior living facilities, and major enterprise
partners. You'll be responsible for ensuring exceptional deployment success
rates, coordinating real-time support during critical installation phases, and
establishing scalable processes that protect revenue growth while delivering
exceptional customer experiences.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

• Own and develop end-to-end deployment program strategy, processes, and SLAs for enterprise ASP customers
• Coordinate real-time deployment support across Business Development, Solution Architects, Product, Provisioning Vendors, and Support team during critical installation phases
• Build repeatable deployment processes for high-volume customers deploying 1000+ devices per property
• Manage cross-functional relationships with internal teams and enterprise customers throughout deployment lifecycle
• Proactively identify and mitigate deployment risks before they impact customer timelines or satisfaction
• Drive deployment success metrics including first-attempt success rate and customer satisfaction scores
• Reduce average deployment timelines through proactive program management and process optimization
• Minimize revenue recognition delays caused by deployment issues across growing enterprise customer base
• Document deployment procedures and train backup program managers to ensure scalable knowledge transfer
• Establish and track key performance metrics related to deployment completion rates and customer escalations

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level