Senior Program Manager / Account Leader

Micro Systems Consultants Inc•Washington, DC

13d

About The Position

MicroSystems Automation Group (MSAG), a mid-sized management consulting, information technology, and solutions provider, seeks a resilient, high-emotional-intelligence Program Manager to lead and rebuild a key technical contract. The role is responsible for restoring customer trust and guiding a specialized engineering team in a complex delivery environment. The successful candidate will establish transparent customer communications, realign workflows with corporate and contractual deliverables, and strengthen execution and account performance. The position oversees program operations, technical delivery, risk management, team governance, financial and compliance activities, and account strategy. It serves as the primary interface to customer leadership and works to maintain contract stability, prepare for recompetes, and identify opportunities for organic growth. U.S. citizenship is required, along with the ability to obtain and maintain a Federal Public Trust clearance.

Requirements

U.S. citizenship.
Ability to obtain and maintain a Federal Public Trust clearance.
Bachelor's degree in engineering, mathematics, or science.
Active PMP, PfMP, PgMP, or equivalent formal program management certification; exceptions may be made based on skills and experience.
15 or more years of progressive federal technical program management experience.
Proven experience in account turnaround, stakeholder relationship repair, or crisis/change management.
Strong customer relationship, negotiation, and de-escalation skills.
Ability to enforce contractual scope boundaries professionally with internal staff and customer stakeholders.
Exceptional interpersonal skills to motivate an established team and foster corporate alignment while maintaining morale.
Excellent executive-level written and verbal communication skills, including translating complex engineering details into clear management metrics.

Nice To Haves

Active security clearance preferred.
Experience navigating sensitive customer relationships and turning around underperforming or low-trust projects.

Responsibilities

Serve as the primary, visible interface to customer leadership and establish transparent operational reporting and accountable delivery cadences.
Clarify, align, and manage customer scope expectations so contract deliverables address core customer needs.
Identify operational, technical, and relationship risks; lead root-cause analysis and communicate resolutions.
Lead, mentor, and realign the engineering team, ensuring activities align with contractual scope and MSAG standards.
Establish transparent performance metrics and individual goals while supporting employee advocacy and a collaborative team environment.
Conduct regular one-on-ones, provide career guidance, and build team morale through achievable milestones.
Oversee daily technical execution, streamline and document workflows, and ensure outputs meet federal compliance standards.
Oversee monthly invoicing accuracy, labor-hour ceilings, PTO and travel requests, semi-monthly timecard compliance, and profitability targets.
Prepare and present Monthly Program Management Reviews to MSAG executive leadership and customer representatives.
Maintain high-quality service delivery to support contract stability, recompete preparation, and organic expansion.
Maintain detailed knowledge of contract scope and performance data to support recompete and capture efforts.
Navigate customer relationships, align priorities, and foster collaboration across stakeholder groups.
Maintain contractual scope boundaries professionally while identifying future opportunities to add value.