Senior Program Director, Medicaid Eligibility Operations | Onsite in Topeka, KS | Relocation Assistance Available

Maximus

1d•$180,000 - $190,000•Onsite

About The Position

Maximus is seeking an experienced Senior Program Director to lead a large-scale Medicaid Eligibility program in Topeka, Kansas. This client-facing position has full ownership of program performance, financial results (P&L), compliance, and service delivery for a complex, mission-critical public sector program. The ideal candidate has direct Medicaid eligibility determination experience and a record of leading high-volume eligibility and contact center operations while ensuring regulatory compliance and operational excellence. The position is onsite in Topeka five days per week, and candidates must live in or near Topeka and be willing and able to work onsite. Relocation assistance is available. The position is contingent upon contract award. The Senior Program Director leads highly complex or enterprise-critical programs, setting delivery strategy, operating models, governance, and objectives aligned with business and client priorities. The role is accountable for budgets, forecasting, resource allocation, profitability, and P&L management; establishes workforce strategies, policies, procedures, standards, and controls; and drives operational effectiveness, compliance, risk mitigation, audit readiness, continuous improvement, and scalability. The position also develops a multi-layered organization, partners with executives and cross-functional leaders, maintains senior client and stakeholder relationships, and leads technology enablement and business development efforts, including support for RFP, RFI, and RFQ responses. The minimum qualification is a related bachelor's degree and 12 or more years of progressive professional experience, or an equivalent combination of education and experience. Job-specific requirements include 12–15 years of related experience, Medicaid eligibility program operations experience, and leadership of multi-agency call centers or CCaaS. Candidates must have client relationship management experience from implementation through maintenance, experience with large-scale telephony and contact center operations, experience implementing technical solutions, and CRM software experience. Previous consulting experience, contact center startup leadership, and PMP certification are preferred.

Requirements

Bachelor's degree in a related discipline or field, or an equivalent combination of education and experience.
12 or more years of progressive professional experience; the job-specific requirement states 12–15 years of related professional experience.
Experience managing Medicaid Eligibility Program Operations.
Experience leading multi-agency call centers or contact center-as-a-service (CCaaS).
Client relationship management experience from implementation through maintenance.
Experience leading or supporting large-scale telephony and contact center operations, including high-volume inbound and outbound calls, call routing, workforce management, service-level performance, and customer experience initiatives.
Experience implementing innovative technical solutions to address client needs.
CRM software experience.
Must live in or near Topeka, Kansas.
Must be willing and able to work onsite in Topeka five days per week.

Nice To Haves

Previous consulting experience.
Experience leading a contact center startup from initial design through launch and stabilization.
Certified Project Management Professional (PMP).

Responsibilities

Lead one or more highly complex or enterprise-critical programs, with accountability for outcomes, governance, senior client relationships, delivery strategy, and operating model.
Define and drive program and functional strategies, setting short- to mid-term objectives aligned with business and client priorities.
Manage program financial performance, including budgeting, forecasting, resource allocation, profitability, and P&L.
Establish operating frameworks, workforce strategies, and resource models for large-scale programs.
Develop, implement, and govern program-wide policies, procedures, standards, and controls to support consistency, compliance, risk mitigation, and audit readiness.
Resolve complex operational, financial, and organizational challenges while driving continuous improvement, innovation, efficiency, and scalability.
Lead and develop a multi-layered organization through performance management, coaching, succession planning, and leadership development.
Partner with senior executives and cross-functional leaders to set priorities, allocate resources, and execute strategic initiatives.
Build and maintain customer, stakeholder, and industry relationships; communicate operational performance, technology initiatives, risks, and strategic priorities.
Lead technology enablement and business development efforts, including operational technology adoption, solution development, strategic planning, and support for RFP, RFI, and RFQ responses.

Benefits

Relocation assistance.
Performance-based bonuses.
Medical, dental, vision, and prescription insurance plans, with a partially funded HSA.
Life insurance benefits and discounts on auto, home, renter's, and pet insurance.
401(k) retirement savings plan with company matching.
Unlimited time off, holidays, and extended sick leave.
Short- and long-term disability coverage.
Employee Assistance Program and physical, emotional, and financial wellness resources.
Recognition platform.
Tuition reimbursement.
Employee perks and discounts.
Wellness programs and resources.
Professional development opportunities, including training programs, workshops, and conferences.
Expenses associated with renewing employee licenses and certifications are covered.