Senior Program Coordinator

Housing Works • New York, NY

7d • $80,000 - $92,000 • Onsite

About The Position

The Senior Program Coordinator works in conjunction with the Director of Social Services and the Managing Director of Hotel Programs to oversee all service and operational aspects of the DHS Special Populations Hotel, including the supervision of the Operations Manager, Case Manager Supervisor and Program Assistant.

Requirements

• Willingness to work occasional overtime and offer flexibility regarding scheduling work time.
• Ability to work with the homeless migrant population.
• Proficient in Microsoft Office (Word, Outlook, PowerPoint, and Excel)
• Exemplary ability to manage multiple tasks using independent judgment and discretion.
• Ability to develop and maintain trusting relationships with a diverse range of stakeholders
• Ability to work in a team but also independently and accurately in a high-paced, deadline-oriented environment.
• Ability to exercise discretion and tact in all interpersonal contacts and always maintain client confidentiality.
• Strong problem solving and conflict resolution skills
• Good communication skills both verbally and written including the ability to communicate with all levels of management and a variety of stakeholders.
• Deep understanding of harm-reduction practices.

Nice To Haves

• Bi-lingual (Spanish) is strongly preferred

Responsibilities

• Provide documented supervision and guidance to Operations Manager, Case Manager Supervisor and Program Assistant.
• Support the Director of Social Services in achieving the program's goals. This includes providing strategic input, managing daily operations, leading clinical and team meetings in the Director’s absence, and overseeing key projects.
• Coordinate regular team meetings with the Special Population Hotel Program’s Operations staff.
• Participate in the recruitment of qualified staff, including interviewing and recommendations for hire. Monitor and assist with the new-hire orientation process to ensure consistency in training among all clinical providers.
• Act as program representative, when necessary, at community meetings.
• Identify potential problems and points of friction and work to find solutions to maximize efficiency and optimize Housing Works’ values.
• Act as the primary administrator for reviewing and formally investigating incident reports within the program.
• In coordination with the Director of Social Services and the Director of DHS Hotel Programs, develop and update policy and procedures for the program.
• Enforce the Residential Code of Conduct and/or House Rules.
• Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.
• Ensure that the program contract meets funding and regulatory requirements.
• Maintain regular communication with the DHS Special Populations program team, providing weekly program updates. Coordinate timely responses to evolving program needs and requirements, ensuring effective engagement with vendors, staff, and clients.

Benefits

• Three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed