Senior Program Coordinator
About The Position
The Senior Program Coordinator oversees the planning, coordination, and continuous improvement of Judicial Services programs, including defensive driving, family parenting, and Victim Impact Panels. The role coordinates course schedules, instructor recruitment and support, participant records, compliance, accommodations, and program logistics to ensure effective service delivery and adherence to applicable requirements. The position monitors program quality, manages instructional resources, and collaborates with College departments, courts, instructors, and community partners to strengthen services, support program effectiveness, and develop new programming opportunities. Judicial Services provides educational programs, court-ordered services, training, and volunteer opportunities in partnership with the 19th Judicial Circuit Court, probation departments, schools, and community organizations.
Requirements
- Bachelor’s degree and a minimum of two years of related experience.
- Strong computer skills, including proficiency with Microsoft Office Suite, databases, reporting systems, and web-based applications.
- Strong organizational, written, and interpersonal communication skills.
- Experience providing training, onboarding, or operational support in a professional setting.
- Ability to work effectively with individuals from diverse cultural, linguistic, socioeconomic, and educational backgrounds and with varying abilities, including individuals with disabilities.
- Ability to establish and maintain effective working relationships with students, faculty, staff, and community partners.
Nice To Haves
- Bilingual proficiency in Spanish and English.
- Experience working with court systems or operations.
- Experience coordinating non-credit, continuing education, workforce development, community-based training, or similar educational programs.
- Experience collecting, analyzing, and reporting program performance and evaluation data.
- Experience developing and implementing programs and curricula.
Responsibilities
- Develop and maintain course schedules, coordinate instructor assignments, and ensure adequate staffing for Judicial Services programs.
- Maintain accurate program, classroom, instructor, and participant records, including required documentation, certifications, and reports.
- Coordinate instructor compliance with training, certifications, and continuing education; oversee adjunct instructor onboarding and professional development; and provide training and operational support to new employees.
- Assist with recruitment, screening, interviewing, onboarding, and retention of adjunct instructors.
- Assess needs and evaluate program effectiveness through classroom observations, participant feedback, and course evaluation data; prepare reports and recommendations for program improvements and future training needs.
- Lead special projects, partnership initiatives, and community-based programming, and represent Judicial Services at meetings, presentations, and stakeholder engagement activities.
- Provide operational oversight and on-site coordination for Judicial Services courses and Live Victim Impact Panels.
- Coordinate distribution, delivery, and retrieval of instructional materials and program resources across campus locations and instructional sites; maintain inventory and arrange replenishment.
- Manage classroom assignments and room allocations through the room reservation system.
- Serve as backup administrator for electronic court data transfers and related reporting processes.
- Collaborate with the Judicial Services Accounting Associate to facilitate timely processing of adjunct instructor compensation.
- Guide and support instructors in addressing classroom concerns related to student participation, attendance, and behavior.
- Coordinate interpreter services and reasonable accommodations for students with documented needs.
- Distribute electronic certificates, communicate course information, respond to inquiries, and resolve participant concerns.
- Provide registration and payment assistance during periods of increased volume or staffing shortages.
- Perform other related duties as assigned by higher management.
Benefits
- Blue Cross Blue Shield of Illinois health insurance
- Delta Dental insurance
- Superior Vision insurance
- Tuition support for employees and qualified family members
- Three retirement plans
- Disability insurance
- Group and supplemental life insurance
- Health and dependent care flexible spending account plans
- Compressed summer work week with Fridays closed
- Vacation, sick, and personal time off
- 14 paid holidays each year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
