Senior Program Associate (Part-time)

Dakota County•Apple Valley, MN

9d•Hybrid

About The Position

Dakota County is seeking a part-time Senior Program Associate to support Public Health by providing administrative functions and assistance for the Women, Infants, & Children program with minimal supervision. This position manages a high volume of inbound calls to help resolve client inquiries and support the intake process. The successful applicant will have exceptional customer service skills for both phone and in-person interactions, as well as a strong attention to detail, be reliable, organized and demonstrate a resilient attitude. Dakota County is committed to being inclusive of diverse people, backgrounds, and perspectives, aiming to reflect the community it serves and fostering an equitable and respectful working environment.

Requirements

Associates Degree in business administration, human services or related field AND One (1) year of administrative experience in an office environment.
OR High School Diploma AND Three (3) years of administrative experience in an office environment.
OR Combination of education and experience to total 3 years.
Ability to work effectively with clients and staff from diverse cultural and ethnic backgrounds.
Knowledge of State, Federal and County guidelines for appropriate programs.
Ability to deal effectively with multiple and sometimes conflicting demands while maintaining composure and professionalism.
Ability to recognize and comply with HIPAA and other data privacy regulations.
Ability to audit and reconcile various financial records for accuracy related to program services.
Knowledge of productivity application software (Microsoft Office, etc.).
Understanding of mission and vision of department and program operational guidelines, business practices, staff needs, and client service outcomes.
Considerable ability to conduct research, analyze, prioritize and coordinate work according to client and agency needs.
Ability to utilize County electronic data management system to organize and manage confidential documents in a centralized method.
Ability to problem solve while demonstrating good judgment.
Ability to work independently and as a team member.

Nice To Haves

Experience working with diverse populations and clients with limited English proficiency
Bilingual skills are highly desirable (e.g. Spanish, Somali)
Experience in Public Health, and/or in a medical/clinic setting desirable
High level of skill with Microsoft Office applications
Experience in electronic databases and records management systems

Responsibilities

Serves as program or department liaison for community partners, customers, and clients to respond to inquiries or resolve service issues.
Serves as a resource regarding information maintained in state and county databases, as well as tracking or updating information in state and county databases.
Processes program information, verifies and enters information into appropriate data systems specific to program, assuring data integrity.
Recommends and develops internal work methods and assists with establishing new procedures and processes to accommodate administrative and program activities.
Coordinates initial screening for programs by assessing service needs in person or on the phone.
Assesses applicant needs against available community resources and may assist with program application completion and submittal.
May determine eligibility for certain programs, initiate client or provider contact.
May provide administrative support to the departments or in support of programs, including but not limited to: organize, prepare, maintain forms, documents and other program materials; maintain office equipment, call for maintenance; process incoming and outgoing mail and faxes; photocopies documents and distributes to appropriate parties.
Performs special projects in support of department programs.
Other duties as assigned.