Senior Program Assistant

World Bank Group•Washington, DC

3d•Onsite

About The Position

The World Bank Group is seeking a Senior Program Assistant to join the People Vice Presidency's Front Office. This role will provide administrative and operational support to the Director of Strategy and Operations (DSO) and the Manager for Development Effectiveness. The Senior Program Assistant will be part of a team providing seamless support to the entire People Front Office, gaining exposure to corporate strategy, operational issues, and working with a diverse range of management and staff. The position is based in Washington, DC, and is a local recruitment for a term of 3 years and 0 months.

Requirements

Bachelor’s degree with 10 years of experience or equivalent combination of education and experience.
Extensive knowledge and application of WBG administrative and operational policies and procedures.
Experience with senior level office management, executive and administrative support.
Expertise in using the Bank’s operational systems and tools such as Standard Reports, Power BI, Operations Workspace, Trust Fund reports and IFC’s platforms.
Knowledge of technology and ability to learn tools used to develop effective delivery mechanisms for specific content, such as dashboards, websites, and mobile applications.
Familiarity with knowledge management and communications, including intranet, newsletters, information sharing techniques.
High degree of motivation, flexibility, reliability, and ability to handle concurrent tasks simultaneously.
Excellent organizational, administrative and time management skills with proven ability to work quickly and efficiently under time pressure to successfully deliver urgent tasks with accuracy and attention to details.
Demonstrated high level of professional maturity, emotional intelligence, and consistent respectful communication, especially under pressure—ensuring a constructive, solution-oriented environment and setting a standard of behavior expected for the Front Office.
Strong team player and excellent interpersonal, communication and collaboration skills within team and across boundaries.
Proactive, resourceful, and pragmatic problem-solver.
Able to work independently with minimal supervision.
Diplomacy skills to interact tactfully with people at all levels.
Ability to handle sensitive and confidential information with discretion.
Proven personal ethics and integrity, sound judgment and resourcefulness.
A self-starter with positive attitude.

Nice To Haves

Preference will be given to local talent, that is, applicants that are authorized to work in the duty station for any employer.
Internal applicants may apply per existing guidelines.

Responsibilities

Provide administrative support to the DSO, Manager for Development Effectiveness and broader Front Office, including managing calendars.
Lead complex calendars, time, and travel management, proactively resolving conflicts, and ensuring well-prepared engagements aligned with strategic priorities.
Support administrative and operational processes, including contracts, payments, travel logistics, budget monitoring, recruitment coordination, and event organization.
Prepare meeting documents, track and monitor requests for comments and other outputs requiring review, approval, or signature, ensuring quality and compliance with Bank standards.
Organize leadership and management meetings, retreats, team-building events, and support periodic external events.
Ensure relevant documents for the Front Office are well managed and easily retrievable in the Front Office SharePoint shared files.
Promote teamwork and knowledge sharing by keeping staff informed, mentoring junior staff, supporting learning initiatives, and participating in Bank-wide ACS activities.
Back-up to the Sr. Executive Assistant and the Program Assistant for the Human Capital Project.
Build and maintain strong relationships with other senior management support staff to ensure quick resolution of issues.
Prepare regular and ad hoc operations reports/data requests/commitment tracking for global and regional units, drawing on digital dashboards, standard reports, BI, Analysis for Office, IFC dashboard, TF center and other resources.
Provide support to Front Office staff and global departments with the Operations Workspace.
Track and monitor operational processes and procedures including timelines for Board engagements.
Contribute to the delivery of core responsibilities of the Vertical in the WBG Knowledge Bank including supporting the roll out of Solutions to achieve corporate results and targets; inputs to Knowledge 360, Data 360, Sherlock and other tools; IDA commitment tracking and preparations for the IDA22 replenishment.
Support and lead special or ad hoc projects, corporate requests and perform additional responsibilities that contribute to the effective achievement of the VPU’s goals.
Manage multiple priorities and special assignments with discretion, sound judgment, and the ability to work effectively under pressure.