Senior Program Support Assistant

University of New Hampshire•Keene, NH

1d•$18 - $29•Onsite

About The Position

The Senior Program Support Assistant provides programmatic, business, and office support to the Cohen Institute for Holocaust and Genocide Studies. This position serves as the first point of contact in the Institute’s office by greeting visitors, responding to inquiries, and more. This staff member reports to the Institute’s Director and regularly interfaces with and supports students, faculty, members of the local community, and donors.

Requirements

Bachelor’s Degree and 2 years of additional relevant experience OR Associate’s Degree and 4 years of additional relevant experience OR high school graduation or equivalent and 6 years of additional relevant experience
Proven time management and organizational skills
Previous success with managing multiple tasks/projects simultaneously and meeting deadlines
Effective written and oral communication skills
Ability to work independently with minimal supervision and also as part of a team
Competency in current computer technologies (e.g., Microsoft 365, Zoom, etc.) and in working with computer applications and systems that could include procurement, scheduling, and budget management
Ability to learn software systems quickly and efficiently
Effective interpersonal skills
Ability to maintain confidentiality
Experience managing budgets
Experience with procurement/purchasing supplies
Demonstrated experience communicating with vendors and processing financials including Accounts Payable/Receivable
Event planning and management experience
Experience with tasks involving personal responsibility and requiring discretion and independent judgment

Nice To Haves

Experience managing travel arrangements
Experience working with diverse groups and stakeholders
Experience working in a higher educational setting

Responsibilities

Plan and execute logistics for the Cohen Institute’s events/offerings. This includes responsibilities such as: booking rooms, arranging catering, setting up events (check-in table with registration lists, etc.), printing materials, coordinating event volunteers as needed, collaborating with Campus Safety to arrange security, and more. Includes offerings such as the summer institutes, invited lectures, workshops, and more.
Maintain attendance rosters for events, adding details to the shared team spreadsheet within a timely fashion.
Create schedules and/or itineraries for guest speakers, workshop attendees, and others.
Serve as campus contact for visiting Scholars and other Institute guests during their time on campus.
Coordinate travel arrangements such as airfare, ground transportation, and accommodations for guest speakers and other affiliates as needed.
Coordinate creation of advertising materials for events with Marketing, local newspapers, and other partners.
Distribute printed materials across campus and via email to campus and local community.
Collaborate and plan additional aspects of events and programs with campus and system-wide partners.
Manage use of Cohen Institute classrooms and spaces. This includes event/meeting scheduling and set up as well as class scheduling (in collaboration with Academic Affairs).
Work with Academic Affairs and/or other partners to resolve any schedule changes or conflicts.
Create and send letters of agreement and media release forms for guest speakers, research affiliates, and other paid associates.
Set up external speakers and payees in the USNH system as vendors so that they can be compensated. This also involves following up with individuals who have completed forms incorrectly or who are missing forms.
Process paperwork for honoraria, reimbursements, and other payments within a timely fashion after a commitment has concluded.
Send timely written updates to payees and Institute Director regarding the status of payments.
Work with Human Resources and other USNH and campus partners to create and deploy job postings for positions such as internships, fellowships, student scholars, visiting Scholar, and more.
Direct applicants with questions to appropriate contacts or resources.
Purchase supplies/equipment and process payments using a Purchasing Card and other College budgeting/payment systems. (Requires advance spending approval from Director.)
Maintain, manage, and plan multiple Cohen Institute budgets in consultation with Director.
Audit budget reports on a monthly basis to ensure that all expenses have been applied to the appropriate funds.
Work with Finance team members to rectify any issues.
Greet visitors to the Cohen Institute during regular business hours and answer general inquiries via phone and email about the Institute in a timely fashion. This includes responding to messages from community members, students, and others.
Route messages or contacts to Institute staff members, affiliates, and other colleagues on campus as appropriate.
Maintain an organized and professional work environment in the Cohen Institute by keeping office spaces, supply closets, and classrooms tidy and presentable, resolving any maintenance issues, and more. This may involve work with Physical Plant, custodial services, and ET&S.
Check Institute mailboxes on a daily basis and receive/deposit any mailed donations within a timely fashion. Coordinate closely with Office of Advancement.
Manage correspondence such as appeals letters, brochures, and programs.
Manage, organize, and maintain office supplies for the Institute.
Organize and maintain the Institute’s files through SharePoint and other file management systems. This includes maintaining accurate contact lists of students, program participants, donors, and others.
Attend regular Cohen Institute team meetings, one-on-one meetings with Director, and meetings with other Institute staff/affiliates as appropriate.
Follow Cohen Institute protocols for team communications and task management each day.
Serve on campus committees as interested or needed (with prior approval from Director).
Other duties as assigned.