Senior Program Analyst (Continuous Process Improvement)

Koniag Government Services, LLC•Fort Meade, MD

1d•$140,000 - $150,000•Onsite

About The Position

Koniag Professional Services, LLC a Koniag Government Services company, is seeking a Senior Program Analyst (Continuous Process Improvement) with a TS/SCI security clearance to support KPS and our government customer at Fort Meade, MD. Koniag Professional Services (KPS) currently has an opening for a Senior Program Analyst (Continuous Process Improvement) for the Defense Information System’s Agency (DISA). The ideal candidate will lead initiatives to identify, implement, and measure improvements across DISA's service delivery processes.

Requirements

Bachelor's Degree in related field
10+ years of related experience
Experience designing, developing, and implementing actionable continuous service process improvement strategies including the use of application program interfaces for data integration and consolidation to facilitate dashboards and data visualization.
Experience developing and maintaining continuous service processes improvement processes, and procedures
Experience using, managing, or implementing ITIL practices including agile, waterfall, and hybrid across unclassified and classified environments.
Knowledge of the Service Management workflows and ITSM processes
Expertise in Service Management and Service Integration solutions
Experience developing long-term, strategic objectives to ensure that end user requirements will be satisfied
Demonstrated ability to continuously improve and integrate services and procedures
Experience in network operations, quality assurance, or related roles
Strong understanding of architectures, and technologies supporting networks and enterprise integration projects
Experience with network monitoring and performance management tools
Experience with data collection, analysis, and statistical methods
Experience developing automated and trend service quality-related metrics and key performance indicators using various methods with artificial intelligence
Excellent problem-solving and analytical skills
Exceptional interpersonal and written and verbal communication skills
Must be a self-starter and able to manage competing demands
Advanced Sharepoint, MS Word, Power Point, Excel, and Outlook skills
Must be able to independently prepare and deliver power point presentations, reports, white papers, decision briefs, etc
CURRENT/ACTIVE TOP SECRET clearance with eligibility to obtain SCI access.

Nice To Haves

ITIL Foundation Certification is highly desired
Continuous Process Improvement-related certification is highly desired
Prior Federal government, professional services or Federal consulting experience
Experience directly supporting the Defense Information Systems Agency (DISA)
Software development experience, dashboard and data integration techniques to support dynamic dashboards
Bachelor's Degree in a STEM-related field.

Responsibilities

Leads the design, development and implementation of a comprehensive continuous service process improvement strategy aligned with program goals.
Collaborates across the organization to identify areas for improvement and develops actions plans for implementing appropriate solutions across the Government Customer’s organization.
Develops and maintains documentation for continuous service improvement processes and procedures
Designs and implements service improvement projects, ensuring they deliver measurable results.
Analyzes service performance data and customer feedback to identify trends and improvement opportunities.
Collaborates with stakeholders at all levels to gain buy-in for improvement initiatives.
Develops and maintains key performance indicators (KPIs) to measure the success of improvement effort, in accordance with continuous service process improvement methodology and approaches
Creates, delivers, and presents reports on improvement initiatives and quality metrics to senior management and stakeholders
Fosters a culture of continuous improvement throughout the organization.
Stays current with industry best practices and emerging trends in service management