Senior Professional Services Project Manager

Zscaler

2d•$143,500 - $205,000•Remote

About The Position

Zscaler is hiring a Senior Project Manager, Professional Services, for a remote US role, with Central Time Zone preferred. Reporting to the Manager, Professional Services, this person leads high-impact, enterprise-level customer deployments of the Zscaler Zero Trust Exchange platform from kickoff through project closure. The role serves as a trusted advisor and central point of contact during deployments, coordinating technical resources and cross-functional teams to deliver secure business outcomes. The position owns the end-to-end delivery lifecycle for multiple concurrent, complex customer engagements, including Zero Trust deployments, legacy security tool migrations, architecture assessments, and optimization programs. The project manager establishes success criteria and governance, manages schedules, scope, risks and escalations, maintains project documentation, and communicates progress to customer and internal stakeholders. The role also champions AI-driven project management tools and supports customer engagements across standard US business hours, with travel for on-site kickoffs and design workshops as needed.

Requirements

Demonstrated curiosity about and active exploration of AI tools, with a proven history of integrating new technologies into daily workflows and problem-solving.
At least 5 years of formal project or program management experience delivering customer-facing technical solutions in professional services, consulting, or enterprise SaaS deployment environments.
Active or in-progress PMP, PRINCE2, or equivalent recognized project management certification.
Practical understanding of foundational networking and security concepts, including firewalls, proxies, secure web gateways (SWG), and VPN architectures.
Exceptional written, verbal, and presentation skills, including the ability to lead executive briefings and facilitate technical workshops.
Ability to support customer engagements during standard US business hours; Central Time Zone is preferred.
Willingness to travel for on-site kickoffs and design workshops as needed.

Nice To Haves

Direct experience managing large-scale deployments of Zero Trust architecture, SASE, or enterprise cloud security platforms such as ZIA, ZPA, or ZDX.
Hands-on proficiency with Professional Services Automation (PSA) and work management platforms such as Salesforce, Jira, Confluence, and Smartsheet.
A track record leading complex enterprise digital transformations, including integrating predictive analytics, generative AI, or workflow automation into PMO reporting.

Responsibilities

Own the end-to-end delivery lifecycle for concurrent, complex customer deployments, including planning, execution, governance, risk management, and formal project sign-off.
Lead concurrent engagements involving Zero Trust deployments, legacy security tool migrations, architecture assessments, and ongoing optimization programs.
Define, track, and report deployment success criteria, metrics, milestones, and timelines to keep projects on schedule, within scope, and aligned with business outcomes.
Develop and maintain project documentation, including project charters, schedules, RAID logs, resource allocations, and regular status reports.
Partner with internal specialists and customer stakeholders to identify roadblocks, manage escalations, drive operational enablement, and champion AI-driven project management tools.
Serve as the primary trusted advisor and central point of contact during deployments, coordinating technical resources and cross-functional teams.