Project Manager, Professional Services PMO

Blue Yonder • Dallas, TX

2d • $80,112 - $114,888 • Remote

About The Position

Blue Yonder’s Professional Services PMO is seeking a Project Manager to drive operational excellence and innovation within its North America Professional Services organization. The position bridges project management and PMO operations to support Professional Services Project Managers and scale delivery capabilities. It is dedicated to internal PMO initiatives and operational programs; it does not directly support customers, participate in client-facing activities, generate billable utilization, or manage external project engagements. The role is virtual within the US, with up to 10% travel across the US for team site meetings.

The Project Manager leads discrete PMO improvement projects, supports the rollout of best practices and governance frameworks, tracks progress, communicates with stakeholders, and reports outcomes. The role assesses Project Manager needs and requests, identifies recurring challenges, prioritizes support based on business impact and availability, and provides operational support.

The position also manages and standardizes Project Manager artifacts and documentation, including templates, checklists, status reports, SOWs, project plans, and delivery documentation. It develops an AI-powered Professional Services knowledge repository and related tools to help Project Managers access best practices, playbooks, lessons learned, and guidance. In addition, it identifies inefficiencies in Professional Services tools and platforms, pilots process improvements, and partners with IT and business teams on implementation and change management.

Requirements

• Bachelor's degree in Supply Chain Management.
• 2–4 years of professional experience in project coordination, business operations, and/or supply chain.
• At least 1 year of experience in consulting operations.
• Hands-on experience with project management, process improvement, or operations in a complex, multi-stakeholder environment.
• Demonstrated ability to design, organize, and manage documentation and knowledge systems.
• Strong analytical ability to identify patterns, inefficiencies, and improvement opportunities.
• Proficiency with project management platforms such as Smartsheet, Jira, Asana, or similar, and CRM systems; Salesforce is preferred.
• Advanced Excel skills and comfort with data analysis, visualization, and reporting.
• Hands-on experience with AI tools such as Claude, ChatGPT Enterprise, Copilot, or similar.
• Basic understanding of APIs, no-code/low-code automation platforms such as Zapier or Make, and knowledge management systems.
• Exceptional attention to detail and strong organizational and project coordination skills.
• Excellent written and verbal communication skills, with the ability to influence across levels.
• Proactive, entrepreneurial mindset; comfort with ambiguity and drive to create new solutions using modern tools.
• Strong stakeholder management skills and ability to collaborate across project management, operations, and technical teams.
• Supply chain domain knowledge and systems thinking applied to business operations.

Nice To Haves

• A Supply Chain Management degree from a leading SCM program or institution.
• Salesforce experience is preferred.

Responsibilities

• Own the execution of discrete PMO improvement projects, including process standardization and operational efficiency initiatives.
• Support the PMO team in rolling out best practices, governance frameworks, and delivery excellence programs across North America projects.
• Track initiative progress, manage stakeholder communication, and report on outcomes.
• Track Project Manager needs, pain points, and support requests across the North America organization; analyze patterns and prioritize support deliverables based on business impact and Project Manager availability.
• Provide timely, high-quality operational support to help Project Managers focus on delivery.
• Maintain, organize, and standardize Project Manager artifacts, including templates, checklists, status reports, SOWs, project plans, and delivery documentation; ensure version control, accessibility, usability, and adoption of standardized practices.
• Use AI and automation tools to design and build a centralized Professional Services knowledge repository and intelligent agents or tools for accessing best practices, project playbooks, lessons learned, and guidance; refine it based on feedback and usage patterns.
• Identify inefficiencies and gaps in Professional Services tools and platforms, propose and pilot process improvements, and partner with IT and business teams on implementation and change management.

Benefits

• Comprehensive medical, dental, and vision benefits.
• 401(k) with matching.
• Flexible Time Off.
• Corporate Fitness Program.
• Voluntary benefits, including legal plans, accident and hospital indemnity coverage, and pet insurance.
• Eligibility to participate in either an annual performance bonus or commission program, as determined by the nature of the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level