Project Manager, Professional Services PMO
About The Position
Blue Yonder’s North America Professional Services PMO is seeking a Project Manager to drive operational excellence and innovation. The position is dedicated to internal PMO initiatives and operational programs; it does not directly support customers, involve client-facing activities, generate billable utilization, or manage external project engagements. The role is virtual within the United States, with up to 10% travel across the US for team site meetings. The Project Manager owns discrete PMO improvement projects, supports rollout of best practices and governance frameworks, tracks initiative progress, communicates with stakeholders, and reports outcomes. The role also tracks Project Manager needs and support requests, identifies patterns in requests, prioritizes operational support, and helps Project Managers focus on delivery. The position maintains and standardizes Project Manager artifacts and documentation, including templates, checklists, status reports, SOWs, project plans, and delivery documentation. It also uses AI and automation tools to build and refine a centralized Professional Services knowledge repository and tools that help Project Managers find best practices, playbooks, lessons learned, and guidance. The role identifies inefficiencies in Professional Services tools and platforms, pilots process improvements, and partners with IT and business teams on implementation and change management.
Requirements
- Bachelor's degree in Supply Chain Management.
- 2–4 years of professional experience in project coordination, business operations, and/or supply chain.
- At least 1 year of experience in consulting operations.
- Hands-on experience with project management, process improvement, or operations in a complex, multi-stakeholder environment.
- Demonstrated ability to design, organize, and manage documentation and knowledge systems.
- Strong analytical skills and ability to identify patterns, inefficiencies, and improvement opportunities.
- Proficiency with project management platforms such as Smartsheet, Jira, Asana, or similar, and CRM systems.
- Advanced Excel skills and comfort with data analysis, visualization, and reporting.
- Hands-on experience with AI tools such as Claude, ChatGPT Enterprise, Copilot, or similar, and interest in building AI-powered workflows and agents.
- Basic understanding of APIs, no-code/low-code automation platforms such as Zapier or Make, and knowledge management systems.
- Exceptional attention to detail and strong organizational and project coordination skills.
- Excellent written and verbal communication and ability to influence across levels.
- Proactive, entrepreneurial mindset; comfort with ambiguity and motivation to create solutions using modern tools.
- Strong stakeholder management and ability to collaborate across Project Management, operations, and technical teams.
- Supply chain domain knowledge and systems thinking applied to business operations.
Nice To Haves
- A Supply Chain Management degree from a leading supply chain management program or institution.
- Experience with Salesforce.
Responsibilities
- Own the execution of discrete PMO improvement projects, including process standardization and operational efficiency initiatives.
- Support the PMO team in rolling out best practices, governance frameworks, and delivery excellence programs across North America projects.
- Track initiative progress, manage stakeholder communication, and report on outcomes.
- Track Project Manager needs, pain points, and support requests across the North America organization.
- Analyze patterns in Project Manager requests and prioritize support deliverables based on business impact and Project Manager availability.
- Provide timely, high-quality operational support to Project Managers.
- Maintain, organize, and standardize Project Manager artifacts, including templates, checklists, status reports, SOWs, project plans, and delivery documentation.
- Ensure documentation version control, accessibility, and usability, and drive adoption of standardized templates and documentation practices.
- Use AI and automation tools to design and build a centralized Professional Services knowledge repository.
- Develop intelligent agents and tools to help Project Managers access best practices, project playbooks, lessons learned, and guidance.
- Refine the knowledge repository based on Project Manager feedback and usage patterns.
- Identify inefficiencies and gaps in Professional Services tools and platforms, and propose and pilot process improvements.
- Partner with IT and business teams on tool implementation and change management.
Benefits
- Comprehensive medical, dental, and vision coverage.
- 401(k) with matching.
- Flexible Time Off.
- Corporate Fitness Program.
- Voluntary benefits including legal plans, accident and hospital indemnity coverage, and pet insurance.
- Eligibility to participate in an annual performance bonus or commission program, depending on the nature of the position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
