Senior Professional Services Consultant

Enlyte•UNAVAILABLE, UNAVAILABLE

16h•Remote

About The Position

This is a full-time remote position that can be located anywhere in the U.S. A Professional Services Consultant is a key driver to ensuring that the configuration of Mitchell products meet the needs of our clients. As a product and subject matter expert, you will be responsible for working with internal and external resources to gather, understand, and document requirements. Upon client acceptance of requirements, you will configure and test the product, as well as analyze the results and generate reports that validate the business objectives were achieved.

Requirements

Experience with DecisionPoint Medical Bill Review Software.
5+ year’s experience in the auto casualty claims management space. Specific familiarity with the claims adjuster process, workflows, and bill review concepts.
Must have ability to consult clients on the establishment of a bill review process across multiple jurisdictions.
5+ Years experience with establishing custom business rules in a bill review application to enhance system performance and outcomes.
3+ years generating operational reports to assess the performance of auto casualty bill review operations.
3+ years in formal requirements gathering processes.
3+ years testing and quality assurance experience.
Proven soft skills track record with: Fostering a collaborative working environment with internal and external resources, Gathering and documenting client business requirements, Task and time management / prioritization, Written and verbal communications that are timely, detailed, and clear, Defining and analyzing complex mathematical reasoning statements, Researching / analyzing software issues.

Responsibilities

Working with internal and external resources to gather, understand, and document requirements.
Configuring and testing the product.
Analyzing results and generating reports that validate the business objectives were achieved.