Senior Professional Services Consultant
About The Position
We are looking for a Senior Professional Services Consultant to join our Americas West Professional Services team, reporting to the regional Professional Services Senior Manager. In this role, you will work to accelerate customer adoption of our products by implementing our products to achieve customer outcomes and provide technical leadership to our customers. This is an exceptional opportunity to join a strong, growing, successful, and innovative organization. Infoblox allows you to thrive in a unique work environment where the emphasis is on career growth, excellence, innovation, and collaboration. You’re the ideal candidate if you have experience with software development, networking, and/or security, and are dedicated to providing outstanding customer service and satisfaction. You will be expected to hit billable utilization targets as well as for ways to add value to our customers.
Requirements
- At least 8 years of professional services delivery and consulting experience
- Familiarity with AI productivity tools and the ability to apply them to professional services workflows, including technical documentation, customer communication, and implementation planning, while exercising sound judgment on when to verify AI-generated output before sharing with customers or partners
- Excellent communication skills, influencing skills, and the ability to present at internal and external meetings
- A customer-centric mindset, and the willingness to take initiative to do the right thing for the customer
- A minimum of a bachelor’s degree (BA or BS), or equivalent experience
Nice To Haves
- Infoblox, BlueCat, or Palo Alto Networks experience is a plus
- Experience working in SaaS networking and/or software security is a plus
- Experience with DNS, DHCP, and IP address management is a plus
- Experience with DevOps tools such as Terraform, Ansible, Jenkins, etc. is a plus
- Experience with cloud platforms (AWS, GCP, and Azure) is a plus
- Good technical knowledge of security concepts and implementations/products is an added advantage
Responsibilities
- Understand customer business requirements, pain-points, and be able to translate them into actionable implementation projects
- Work closely with customers and other Infoblox Professional Services team members to meet customer technical and business challenges utilizing Infoblox products (NIOS, UniversalDDI, Infoblox Threat Defense) as quickly as possible
- Create project technical documentation
- Perform Infoblox upgrades/refreshes for customer environments
- Ensure projects complete successfully, on time and on budget, achieving project goals with a customer satisfaction score of 95 or above
- Leverage AI productivity tools (e.g., Glean, Microsoft Copilot, ChatGPT) to accelerate project documentation, implementation planning, and knowledge base contributions — improving delivery efficiency, customer follow-up quality, and overall engagement throughout the project lifecycle
- Mentor customers on Infoblox technology as part of project delivery
- Mentor Infoblox Skilled to Secure partners on Infoblox implementation best practices
- Contribute to the Professional Services knowledge base
- Establish outstanding relationships, trust, and collaboration with the regional Professional Services, Support, and Sales teams
Benefits
- Comprehensive health coverage, generous PTO, and flexible work options
- Learning opportunities, career-mobility programs, and leadership workshops
- Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy
- Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
- Charitable Giving Program supported by Company Match
- We practice pay transparency and reward performance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
