Senior Professional Services Consultant

Infoblox•Austin, TX

6d•Remote

About The Position

At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500 , and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career. Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia’s Best in Critical Infrastructure 2024 — evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”. In a world where you can be anything, Be Infoblox . Senior Professional Services Consultant - West We are looking for a Senior Professional Services Consultant to join our Americas West Professional Services team, reporting to the regional Professional Services Senior Manager. In this role, you will work to accelerate customer adoption of our products by implementing our products to achieve customer outcomes and provide technical leadership to our customers. This is an exceptional opportunity to join a strong, growing, successful, and innovative organization. Infoblox allows you to thrive in a unique work environment where the emphasis is on career growth, excellence, innovation, and collaboration. You’re the ideal candidate if you have experience with software development, networking, and/or security, and are dedicated to providing outstanding customer service and satisfaction. You will be expected to hit billable utilization targets as well as for ways to add value to our customers.

Requirements

At least 8 years of professional services delivery and consulting experience
Experience with software development, networking, and/or security
Excellent communication skills, influencing skills, and the ability to present at internal and external meetings
A customer-centric mindset, and the willingness to take initiative to do the right thing for the customer
Familiarity with AI productivity tools and the ability to apply them to professional services workflows, including technical documentation, customer communication, and implementation planning, while exercising sound judgment on when to verify AI-generated output before sharing with customers or partners
A minimum of a bachelor’s degree (BA or BS), or equivalent experience

Nice To Haves

Infoblox, BlueCat, or Palo Alto Networks experience is a plus
Experience working in SaaS networking and/or software security is a plus
Experience with DNS, DHCP, and IP address management is a plus
Experience with DevOps tools such as Terraform, Ansible, Jenkins, etc. is a plus
Experience with cloud platforms (AWS, GCP, and Azure) is a plus
Good technical knowledge of security concepts and implementations/products is an added advantage

Responsibilities

Understand customer business requirements, pain-points, and be able to translate them into actionable implementation projects
Work closely with customers and other Infoblox Professional Services team members to meet customer technical and business challenges utilizing Infoblox products (NIOS, UniversalDDI, Infoblox Threat Defense) as quickly as possible
Create project technical documentation
Perform Infoblox upgrades/refreshes for customer environments
Ensure projects complete successfully, on time and on budget, achieving project goals with a customer satisfaction score of 95 or above
Leverage AI productivity tools (e.g., Glean, Microsoft Copilot, ChatGPT) to accelerate project documentation, implementation planning, and knowledge base contributions — improving delivery efficiency, customer follow-up quality, and overall engagement throughout the project lifecycle
Mentor customers on Infoblox technology as part of project delivery
Mentor Infoblox Skilled to Secure partners on Infoblox implementation best practices
Contribute to the Professional Services knowledge base
Establish outstanding relationships, trust, and collaboration with the regional Professional Services, Support, and Sales teams