Senior Products & Services Specialist

Duke Energy•Charlotte, NC

2d•Hybrid

About The Position

This position is responsible for non-supervisory leadership in one or more aspects of the management & operation of Duke Energy products, programs and services. This position accurately manages performance indicators, owns and coordinates program activities, presents information and completes assigned tasks supporting successful business operations.

Requirements

Bachelor’s Degree in Business, Finance, Engineering or other related degree
2 years minimum related work experience
In lieu of degree, a High School diploma/GED and 7 years minimum related work experience
Valid Driver’s License

Nice To Haves

Experience in Marketing and Sales of products and services
Experience in vendor management
Experience with promoting products and services to customers and vendors
Knowledge of corporation's business objectives & strategies, products and services, pricing and markets
Comprehensive financial and business acumen
Business operation experience
Understanding of utility regulatory environment
Demonstrated excellent interpersonal skills including communication skills, presentation skills, conflict resolution and management skills, excellent leadership skills, and good facilitation skills all levels, both internal and external, to Duke Energy
Demonstrated ability to effectively manage multiple projects and issues simultaneously.
Ability to meet deadlines and keep projects on track, independently without direct supervision
Demonstrated effective analytical, problem identification and resolution skills to arrive at a well-crafted solution to be implemented effectively and efficiency
Experience working in a team environment coordinating resources in a matrixed organization to meet customer expectations
Demonstrated ability to interpret data related to the program/targeted customers which results in the implementation of program improvements
Ability to leverage subject matter experts and resources

Responsibilities

Deliver on expected P&L, financial growth targets, customer satisfaction scores
Develop, communicate and execute long-term / annual program plans, market and segment plans to deliver financial results in total and for each jurisdiction
Review monthly financials for accuracy & analyze significance of results; provide P&L forecasts
Review, validate, and process invoices, purchase orders, and purchase requisitions
Direct developing of tracking systems to monitor program analytics, customer satisfaction and earnings growth goals
Develop and provide draft accrual submissions
Provides support to and responds to requests from matrix-relationship program and/or products & services manager(s)
Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and resources.
Develop, manage, and maintain program documentation of performance and standard operating procedures
Analyze information to prepare a summary of finds that lead to implementation and actionable improvements
Understand and monitor issues impacting assigned offerings including items like financial challenges, regulatory constraints, code & standard modifications, technology and environmental standards which impact offerings. Formulate recommendations to address negative impacts and deliver a compelling case for the proposed modifications.
Implement tools, software and processes as needed for customer relationship management, vendor information exchange, and other business operational needs
Considers and acts upon regulatory requirements, where applicable, for various areas of responsibility
Analyze and understand market research results. Identify and implement promotional & sales strategies to expand offers accessibility to key target audiences.
Collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings.
Measure and analyze performance to lower cost per acquisition.
Capture, track and ensure timely follow-up on leads generated by campaigns, events, communications, plans and assessments
Evaluative key performance indicators that provide opportunities to improve lead generation and close rates by implementing initiatives to improve performance.
Develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analyzing results.
Support development of vendor relationships through contributions to the creation of Statements of Work.
Assist in managing the vendor relationships like a business owner for items like adherence to contract terms, compliance & performance standards, quality, timeliness, tracking and reporting, invoicing, customer satisfaction and coordination with program stakeholders
Conduct meetings and calls with vendor as needed to monitor performance, identify issues and adjust to changing conditions.
Manage and modify contractual obligations for the program.
Develop product, program and service enhancements to improve market effectiveness by participating in product development initiatives