Senior Production Support
Cantor Fitzgerald/BGC•New York, NY
•$160,000 - $180,000
About The Position
The Senior Production Support role is integral to maintaining the stability and performance of our applications during critical business periods. You will provide Level 1 and Level 2 support, investigating and resolving issues, and participating in production releases and change management. Your expertise will strengthen our monitoring capabilities and drive standardization of support processes. Additionally, you will identify automation opportunities and participate in an on-call rotation, fostering a culture of ownership and continuous improvement.
Requirements
- Expertise in maintaining stability and performance of applications
- Experience with Level 1 and Level 2 support
- Experience investigating and resolving issues
- Experience participating in production releases and change management
- Experience strengthening monitoring capabilities
- Experience driving standardization of support processes
- Experience identifying automation opportunities
- Willingness to participate in an on-call rotation
Responsibilities
- Provide Level 1 and Level 2 support
- Investigate and resolve issues
- Participate in production releases and change management
- Strengthen monitoring capabilities
- Drive standardization of support processes
- Identify automation opportunities
- Participate in an on-call rotation
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
