Senior Production Support Representative

UnitedHealth Group•Tampa, FL

19h•$18 - $32•Remote

About The Position

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm EST. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
2+ years of experience in administration roles, in the healthcare OR technology industry
Intermediate Microsoft Excel skills (pivot tables, v-lookup, ability to create reports)
Computer proficiency (Microsoft Office - Microsoft Word, Microsoft Excel, Microsoft Outlook)
Ability to review large data sets to identify outliers
Ability to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm EST from Monday - Friday, including the flexibility to work occasional overtime given the business need

Nice To Haves

2+ years of supervisor experience, including training experience
Finance background
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers
Strong analytical, organizational, and decision-making skills
Curious, inquisitive, detailed-oriented
High level of ethics, integrity, discretion, and confidentiality
Go-getter, self-starter, and passionate about process improvement
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Reviews, analyzes, and evaluates programs, activities, systems, reports, and processes to formulate guidance and recommend potential solutions leading to the implementation of process improvements that drive retrieval results
Training, coaching and oversight of Vendor Specialists
Assist Retrieval Partner Engagement Manager in process development and documentation
Assist Retrieval Partner Engagement Manager with negotiating partner pricing and documentation of SOW’s and NDAs
Collaborate with internal team to ensure partner invoicing is current and accurate
Conduct regular meetings with partners to review invoice payment progress and timely resolve retrieval roadblocks
Engage with partners consistently to ensure expected retrieval results
Prepare and maintain daily reporting on invoice payment progress
Escalate process gaps to management
Maintain a working knowledge of department policies, procedures, standards, and workflow
May be assigned other duties