Production Support Senior Analyst
About The Position
Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices. In this role, you will build, customize, and scale DTCC's Enterprise Architecture Platform (EAP) by developing integrations, analytics, and automation solutions that enable enterprise-wide insights and decision-making. Working at the intersection of architecture, data and technology, you will deliver scalable platform capabilities and integrations across critical enterprise systems, improving data reliability, platform performance, and user experience. Your work will enable teams to access trusted, connected insights across processes, applications, and enterprise metadata, while playing a key role in driving EAP adoption and advancing DTCC's ability to operate with data-driven, transparent, and resilient processes at scale.
Requirements
- Minimum of 2 years of experience in platform engineering, data/BI development, system integration or technical product delivery
- Experience working with APIs, integrations, and data pipelines (ETL/ELT patterns, data movement across systems)
- Experience with BI/ reporting tools (Power BI preferred), including semantic models, data modeling, and dashboard development
- Strong troubleshooting and analytical skills, with the ability to diagnose issues across data, system, and configurations
- Experience working in agile environments, managing backlog items, and delivering iterative enhancements
- Strong communication and presentation skills, with the ability to explain technical concepts clearly to non-technical stakeholders
Nice To Haves
- Bachelor’s degree is preferred in Computer Science, Information Systems, Engineering, or related fields (or equivalent work experience)
Responsibilities
- Design, build, and enhance platform capabilities across HOPEX and EA Insights (Power BI), including custom configurations, workflows, and feature extensions.
- Develop and maintain data pipelines and integrations using SQL, Python, and APIs to connect authoritative systems (e.g., Archer, ServiceNow, HCM, Process Unity, JIRA, NAVEX).
- Translate business and architecture into technical solutions, partnering with stakeholders and DTCC teams to deliver scalable platform enhancements.
- Deliver enterprise-grade reporting and analytics by building semantic models, reusable datasets, and dashboards that drive insights (e.g. automation, risk concentration, process metrics).
- Own platform customization and configuration, including metadata models, taxonomies, and governance workflows within HOPEX and related tools.
- Troubleshoot and optimize platform performance, identifying root causes across data, integrations, and system configurations and implementing sustainable fixes.
- Support and evolve the platform support model (intake, office hours, defect triage), while continuously improving user experience and adoption.
- Identify and prototype advanced capabilities (e.g., process mining, data lineage, AI-enabled insights) aligned to the EAP roadmap.
- Create and deliver clear, executive-ready materials (demos, walkthroughs, documentation) to communicate technical solutions to both technical and non-technical stakeholders.
Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
