Production Support Analyst

mthree•New York, NY

20h•$85,000 - $120,000•Onsite

About The Position

This is a position within the Production Management team in NYC, supporting the Client Portfolio Risk and Margin plant. This plant covers both the Institutional and ETrade Margin and Risk business across PB Hedge Funds, OTC Derivatives, Listed, Commodities, and FX desks. The role includes weekend on-call duties and business escalations. The Production Management team is a global group responsible for ensuring the optimal performance and stability of applications and infrastructure that provide critical IT services to multiple businesses and product lines. This role offers a fast-paced and interesting mix of technical and business challenges, allowing the holder to develop an in-depth understanding of the client's technologies and businesses. While direct experience with these systems and business lines is not essential, the role requires these skills and knowledge to be developed over time. The team operates on a global, follow-the-sun basis that includes weekend coverage on rotation.

Requirements

Strategic mindset with specific focus on tooling, automation, and efficiency
Able to troubleshoot, problem solver, analytical
Proficiency with Linux
Proficiency with Databases
Strong scripting skills, like Perl, Python, or UNIX shell.
Network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP)
Excellent spoken and written English communication skills.
Bachelor’s degree in Computer Science or related field from an accredited college or university.
Applicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas.

Nice To Haves

Experience providing application support for mission-critical applications
Good working knowledge of trading and risk management business concepts
Familiarity with job scheduling tools (Autosys) and version control tools (Perforce/Clear Case)
Familiarity with Cloud technologies and supporting applications hosted on cloud

Responsibilities

Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally, ensure issues are tracked through to resolution.
Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
Manage coverage during North America, Asia and Europe market hours, including weekend pre-open ready-for-business checks. Proactively identify and respond promptly to failures.
Partner with development teams to drive stability, operational excellence, and a culture of efficiency.
Ensure team knowledge is current and forward-looking.
Respond to regulatory and compliance issues with urgency.
Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.
Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.
Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.