Production Support Analyst

mthree Recruiting Portal • Toronto, ON

12d • Onsite

About The Position

Join mthree as a Production Support Analyst and fast-track your career by working with one of our leading global banking clients in Toronto. You’ll support critical Capital Markets trading systems in a fast-paced commodities and futures environment, working closely with front office users to ensure stability, performance, and continuous improvement of production platforms. This role focuses on supporting large-scale production systems within Capital Markets, ensuring end-to-end stability of trading applications while driving operational excellence.

Requirements

• Experience working in the financial services industry, ideally within Capital Markets / Futures
• Strong knowledge of Commodities and Futures products
• Proven experience supporting large-scale production systems
• Hands-on experience with end-of-day processing, monitoring, incident management, and root cause analysis
• Understanding of trade lifecycle concepts (trade flow/STP, P&L valuation, breaks)
• Experience with tools such as ITRS Geneos, CTRL-M, and Windows environments
• Working knowledge of Python scripting
• Experience supporting MQ, SOLACE, Oracle, and Microsoft SQL Server
• Strong communication skills and ability to work closely with Front Office users

Nice To Haves

• Experience with trading platforms such as Openlink or XTP systems
• Understanding of ITIL processes
• Exposure to DevOps and Cloud technologies
• Prior experience coordinating or leading global support teams (onshore/offshore)
• Familiarity with Business Intelligence and reporting tools (e.g., Tableau)

Responsibilities

• Provide specialized application support for Capital Markets trading platforms (approx. 60%)
• Perform end-of-day monitoring, incident management, root cause analysis, and problem resolution
• Support commodities and futures trading activities including trade flow/STP, P&L valuation, and breaks
• Work directly with Front Office business users in a high-pressure trading environment
• Monitor and support market data feeds and core trading applications
• Analyze existing systems and liaise with Business and Development teams to drive system improvements
• Manage user access and entitlements (approx. 20%)
• Coordinate with internal teams and external vendors (approx. 20%)
• Participate in weekend work as required for projects, releases, and disaster recovery testing
• Provide 24x7 on-call support based on assigned shift for end-of-day monitoring
• Deliver to tight timelines in a fast-paced trading environment

Benefits

• Access to top roles with prestigious global clients, including tier-one investment banks.
• The chance to work on impactful projects with a global leader in the finance industry.
• A full suite of benefits, training, and support to help you thrive in your role.
• Opportunities to transition into permanent roles with our clients and build a long-term career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed