Production Support Analyst
Symbiotic Digital•London, ON
•Onsite
About The Position
We are seeking an experienced Production Support Analyst to support operational activities related to hosting enterprise applications within a shared hosting environment. The successful candidate will provide operational support, service request fulfillment, configuration management, and incident management services while supporting a large portfolio of Java-based applications. This role requires strong expertise in middleware technologies, cloud platforms, service management processes, and operational support functions.
Requirements
- Experience with middleware application suites, including: IBM WebSphere Application Server NDM and Liberty, IBM DataPower, Urban Code Deploy, Urban Code Velocity, Middleware monitoring tools such as ITCAM and Dynatrace, OpenShift, Kubernetes, Ansible
- 2+ years of experience administering: Oracle Solaris (Sun Solaris), Red Hat Enterprise Linux (RHEL)
- 2+ years of experience supporting middleware environments, including: IBM WebSphere Application Server, Liberty, NDM
- Experience with DevOps methodologies and CI/CD tools such as: Jenkins, Urban Code Deploy, Urban Code Velocity
- Experience managing containerized applications using OpenShift.
- Experience with secure file transfer technologies including FTP/SFTP solutions.
- Experience working with Ceph storage environments.
- Exposure to: Cloud technologies, Network topologies, Firewalls, Load balancers, DNS, IBM MQ, IBM ACE, Informatica, DataPower
- Experience with ITIL Incident Management processes.
- Experience with ITIL Change Management processes.
- Expertise in ITIL Service Management practices, including: Incident Management, Problem Management, Change Management, Configuration Management
- 2+ years of experience managing incidents, problems, and service requests using Remedy/eSMT or similar service management tools.
- Experience analyzing operational data and identifying trends to improve processes.
- Experience with reporting and data visualization tools such as Power BI.
- Strong communication and stakeholder engagement skills.
- Strong analytical and problem-solving abilities.
- Experience using Microsoft Office applications for reporting, automation, and data analysis.
- Demonstrated initiative, responsiveness, and ability to work independently.
Responsibilities
- Support operational activities for hosted enterprise applications.
- Perform incident intake, triage, troubleshooting, and resolution activities.
- Coordinate and manage service request fulfillment processes.
- Assess, implement, and support change requests.
- Perform configuration management activities.
- Support middleware hosting environments and related infrastructure.
- Conduct reporting, operational analysis, and trend identification.
- Collaborate with technical and business stakeholders on operational initiatives.
- Communicate technical concepts effectively to non-technical audiences.
- Assist with change planning and implementation activities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
