Senior Product Support Engineer

Modern Technology Solutions Inc • Las Vegas, NV

3d • $180,000 - $220,000 • Onsite

About The Position

As a Senior Product Support Engineer, you will provide subject matter expertise and on-site support related to the establishment of program operations, training, and maintenance at various locations. This role involves providing technical guidance, supporting documentation development, coordinating infrastructure activities, tracking system deficiencies, and ensuring effective training solutions.

Requirements

• 20+ years' experience of relevant Department of War program experience
• Minimum 2 years’ experience in SAP and/or SCI environment, with at least 1 year within the last 5 years
• Ability to work on high-visibility, mission-critical aspects of a program and perform all functional duties independently
• Ability to communicate both orally and in writing concisely and with technical accuracy
• Ability to translate complex ideas and data into simple, actionable recommendations or easily differentiated courses of action
• Active TS/SCI

Responsibilities

• Provides technical guidance to the Government team lead and is responsible for delivery of all technical and programmatic requirements for training system deliveries.
• Supports development of training system design documentation to include software development requirements, system requirements, high level design, and recommends changes or modifications as appropriate.
• Supports planning, coordination, and execution of basing and infrastructure activities across multiple locations to enable Government program readiness and sustainment.
• Tracks and oversees system deficiency reporting and analysis as well as analyze plans for deficiency and risk resolution.
• Coordinates across related DoW system communities to gather and incorporate best practices for delivery of effective training solutions.
• Tracks and advises design trades and associated cost, schedule, and technical impacts to requirements.
• Reviews and recommends whether to accept ground system baseline changes.
• Provides project management and technical leadership for engineering activities.
• Coordinates with internal and external stakeholders to track action items, resolve issues, and ensure timely execution of programmatic requirements.

Benefits

• full range of medical benefits
• 401k
• ESOP
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior