Senior Product Owner, Clinical

Humana

1d•$94,900 - $130,500•Remote

About The Position

The Senior Product Owner is part of the Utilization Management Web team and serves as the connection between business or operational functions and technology. The role defines requirements, IT needs, and user stories, and prioritizes the team backlog to support program priorities while maintaining the conceptual and technical integrity of team features and components. The Product Owner maximizes the value produced by the team by ensuring user stories meet business needs and the Definition of Done. The position requires a deep understanding of the technology platforms and tools used by HGB associates in the supported operational area. The Senior Product Owner works with Product Managers or Operational Leaders to understand operational priorities and needs, then represents the operational team in defining and prioritizing requirements, initiatives, and user stories with the Agile Team. Work may be moderately complex to complex and require in-depth evaluation of variable factors. The Senior Product Owner prepares for and participates in Program Increments, including briefing Product Managers, Operational Leaders, and Clinical Operations Leaders on recommended program vision, roadmap, and content presentations. The role then supports iteration and program execution by maintaining the team backlog, planning iterations, accepting user stories, assisting with work sequencing decisions, facilitating user testing before production, coordinating with other Product Owners, and supporting or producing system demonstrations for stakeholders. The role monitors feature life-cycle progress and communicates with stakeholders to help ensure the right product is built in the right order, within budget, and by the deadline. The Senior Product Owner works with operational teams to resolve questions and challenges, reduce risk to contract standards, and minimize delays. They serve as the Agile Team's primary contact for information, prioritization, and decision-making, while reporting progress and maintaining alignment with the Product Manager or Operational Leader.

Requirements

Bachelor's degree or equivalent.
At least 5 years of technical experience, product ownership, or project management experience.
Exceptional oral and written communication skills.
Detail-oriented, with excellent organizational and project management skills.
Critical thinker who can anticipate team needs, take initiative, present ideas, ask appropriate questions, and deliver high-quality work.
Problem-solving ability, including finding viable solutions that meet business needs when ideal tools or resources are unavailable.
Ability to prioritize and handle multiple tasks with concurrent deadlines.
Passion for contributing to an organization focused on continuously improving consumer experiences.
U.S. citizenship, required by the Department of Defense contract.
Must successfully receive interim approval for government security clearance through NBIS (National Background Investigation Service).
Must not currently live in Puerto Rico, where HGB is not authorized to perform work under its government contract.
For home or hybrid work, provide internet service with at least 25 Mbps download and 10 Mbps upload; a wireless, wired cable, or DSL connection is suggested.
For home or hybrid work, maintain a dedicated work space without ongoing interruptions to protect member PHI/HIPAA information.

Responsibilities

Work with business teams, scrum masters, Product Managers, Clinical Operations leaders, and other HGB teams to understand and communicate business needs and priorities; document demands in ServiceNow or another designated system.
Serve as the main point of contact for the Agile Scrum Team, helping ensure the product is built within budget and deadlines.
Communicate and collaborate with Clinical Operations leadership and other Product Owners on progress, status, and challenges.
Participate in daily, weekly, and monthly Scrum Team activities; articulate IT needs and requirements, write features and stories, prioritize work, obtain Product Manager alignment, make critical decisions, and build the product backlog.
Develop a deep understanding of technology platforms and tools used by HGB associates in the supported operational area.
Prepare for and participate in Program Increments, briefing leaders on recommended program vision, roadmaps, and content presentations.
Maintain the team backlog, plan iterations, accept user stories, assist with sequencing work, facilitate user testing before production, and coordinate with other Product Owners.
Support or produce system demonstrations showing fulfillment of user stories for stakeholders.
Monitor feature life-cycle progress, resolve questions and challenges with operational teams, reduce risk to contract standards, and minimize delays.
Report progress to the Product Manager or Operational Leader and ensure alignment.