Senior Product Owner - Stored Value & Loyalty Solutions

Aramark•Philadelphia, PA

About The Position

The Senior Product Owner of Stored Value & Loyalty systems is responsible for defining, delivering, and optimizing guest identity, engagement, and rewards capabilities across Point-of-Sale technology platforms. This role serves as the subject matter expert on Stored Value and Loyalty integrations, ensuring seamless interaction with POS systems and delivering scalable, high-impact solutions for client operations. This individual operates at the intersection of product strategy, client engagement, and technical execution - owning the end-to-end lifecycle from discovery through deployment and ongoing optimization.

Requirements

3-5 years in Product Management, Product Ownership, or related roles
Experience with POS systems, Stored Value platforms, or Loyalty programs—preferably in food & beverage, hospitality, or retail.
Proven track record of managing complex system integrations
Strong presentation and stakeholder management skills
Ability to influence decisions across technical and non-technical audiences
Experience working directly with enterprise clients
Highly organized with strong project management capabilities
Ability to operate independently and drive initiatives forward
Strategic thinker with strong attention to detail

Nice To Haves

Experience with Illumia (CBORD, Transact, QuickCharge) & Atrium preferred.

Responsibilities

Define and manage the roadmap for Stored Value and Loyalty integrations across enterprise F&B platforms
Translate business needs into clear product requirements, user stories, and functional specifications
Identify opportunities to enhance guest engagement, retention, and operational efficiency through Stored Value and Loyalty capabilities
Ensure alignment between Stored Value/Loyalty solutions and broader Line of Business & POS ecosystem strategy
Serve as the internal expert on Stored Value Systems and Loyalty platforms
Understand and advise on card and badge types (magstripe, RFID, NFC, barcode/QR), card formats, encoding standards, and lifecycle management, card reader hardware and configuration, data flows between Stored Value, Loyalty, and POS systems, and Stored Value programs (including, but not limited to): Payroll Deduct (inclining balance), Stipend (declining balance), Department Charges, Patron Discounts, Multi-Tenant, Student Meal Plan systems
Provide guidance on best practices for configuration, integration, and deployment
Oversee integration of Stored Value and Loyalty systems with POS platforms
Define interaction models between systems (real-time vs batch, API vs file-based, etc.)
Support configuration standards and ensure consistency across implementations
Partner with technical teams to troubleshoot and resolve integration challenges
Lead client-facing discussions, workshops, and presentations on Stored Value and Loyalty capabilities
Translate complex technical concepts into clear, business-focused messaging
Advise clients on solution design, trade-offs, and implementation strategies
Build trust as a strategic partner to both technical and operational stakeholders
Develop and manage project plans for Stored Value and Loyalty initiatives
Coordinate cross-functional teams (product, engineering, operations, vendors)
Ensure timely delivery of milestones and alignment with client expectations
Proactively identify risks, dependencies, and mitigation strategies
Design and standardize processes for Stored Value and Loyalty implementations
Create documentation, playbooks, and training materials for internal and external teams
Continuously refine workflows to improve scalability and efficiency
Own relationships with Stored Value and Loyalty providers
Evaluate vendor capabilities and influence product direction where needed
Coordinate issue resolution, feature enhancements, and roadmap alignment
Ensure vendor accountability for performance and deliverables